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Briefly describe your issue:
What Operating System and Brave version are you using (
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Is your browser wallet currently verified? (yes/no)
What date did you verify your wallet?
Have you been able to successfully receive payments in the past?
Are you using a VPN? (yes/no)
Are you in a supported region (see here for list of supported regions)?
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When I try to log in to my uphold account, it shows region not supported, but I am in Canada
Umm. Have you completed your KYC/AML ?
If you recently moved from an Unsupported region to Canada you will have to do KYC with a Canadian national document to prove you’re in Canada.
Also if you are using a VPN, this could occur.
More details →
Issue that has been occurring with a lot of people is a mismatch between KYC. Uphold sometimes can be content with just updating the mailing address and submitting those documents, but Brave isn’t. What happens is the API communicates between Uphold and Brave about your information. The crazy part is Brave staff can’t access it, but the system does.
So what could be happening is it’s seeing your prior passport for whatever country you were in and it’s telling you it’s an unsupported region based on that. Unless/until that’s updated between their systems, you’ll likely have this problem.
Part of the reason for it is because it’s an extra layer of fraud protection. It’s easy to fake a mailing address but harder to get official government licenses/passport.
Whether you need to submit new passport/government ID from a prior country or you already did and Uphold may not have updated, you may want to check with them by doing a support ticket with Uphold at at https://support.uphold.com/hc/en-us/requests/new (according to their support article at https://support.uphold.com/hc/en-us/articles/360043214052-How-to-update-your-information )
You always can try to reach out to Brave’s support as well, by doing a support ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431 but Brave will be limited on what they can do if it’s something that needs changing on Uphold’s end.