I am in Canada but I am not able to verify my brave reward with my uphold account, it always says my region is not supported. please help Thanks

Briefly describe your issue:
I am in Canada but I am not able to verify my brave reward with my uphold account, it always says my region is not supported. please help

Thanks

What Operating System and Brave version are you using (Menu --> About Brave)? Windows 11

Is your browser wallet currently verified? (yes/no) Yes

What date did you verify your wallet?

Have you been able to successfully receive payments in the past? Yes

Are you using a VPN? (yes/no) No

Are you eligible for Brave Rewards (see here for list of supported regions)? Yes

Are you on the list of supported regions when verifying Brave Rewards with a custodial partner (see here for list of supported regions)? yes

Does your device pass the SafteyNet check (Android only)? Yes

Have you manually turned off Auto-contribute on all of your devices linked to a custodial partner? yes

@mayavin Have you ever had a passport or other document from a country other than Canada that you may have submitted to Uphold?

1 Like

I previously provided an ID from a different county as proof of identity. But now that I’ve settled down in Canada, I’ve updated Uphold with my new address and country information, which has been reflected in my Uphold account.

@mayavin Did you happen to send in new photo ID too? Issue that had been occurring with a lot of people is a mismatch between KYC. Uphold sometimes can be content with just updating the mailing address and submitting those documents, but Brave isn’t. What happens is the API communicates between Uphold and Brave about your information. The crazy part is Brave staff can’t access it, but the system does.

So what could be happening is it’s seeing your prior passport for whatever country you were in and it’s telling you it’s an unsupported region based on that. Unless/until that’s updated between their systems, you’ll likely have this problem.

Part of the reason for it is because it’s an extra layer of fraud protection. It’s easy to fake a mailing address but harder to get official government licenses/passport.

Whether you need to submit new passport/government ID from Canada or you already did and Uphold may not have updated, you may want to check with them by doing a support ticket with Uphold at at https://support.uphold.com/hc/en-us/requests/new (according to their support article at https://support.uphold.com/hc/en-us/articles/360043214052-How-to-update-your-information )

You always can try to reach out to Brave’s support as well, by doing a support ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431 but Brave will be limited on what they can do if it’s something that needs changing on Uphold’s end.