My Brave browser doesn’t let me connect to my Uphold wallet anymore for some reason, saying that the region of my wallet is not supported.
I go to the current list of supported areas here https://support.brave.com/hc/en-us/articles/6539887971469 and my region is supported.
I go to Uphold wallet and see Home Address in the Profile section and the Country field is the one supported as well.
So what’s the problem?!
Thanks.
Is your VPN on if so check the country selected
No VPN is off of course
Issue that had been occurring with a lot of people is a mismatch between KYC. Uphold sometimes can be content with just updating the mailing address and submitting those documents, but Brave isn’t. What happens is the API communicates between Uphold and Brave about your information. The crazy part is Brave staff can’t access it, but the system does.
So what could be happening is it’s seeing your prior passport for whatever country you were in and it’s telling you it’s an unsupported region based on that. Unless/until that’s updated between their systems, you’ll likely have this problem.
Part of the reason for it is because it’s an extra layer of fraud protection. It’s easy to fake a mailing address but harder to get official government licenses/passport.
Whether you need to submit new passport/government ID from your current region or you already did and Uphold may not have updated, you may want to check with them by doing a support ticket with Uphold at at https://support.uphold.com/hc/en-us/requests/new (according to their support article at https://support.uphold.com/hc/en-us/articles/360043214052-How-to-update-your-information )
You always can try to reach out to Brave’s support as well, by doing a support ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431 but Brave will be limited on what they can do if it’s something that needs changing on Uphold’s end.
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