I’m a verified creator in a supported country and have never lived outside that country. I’m connected via Uphold and confirmed they have my address right. I just got an email that I quote in part below:
Subject: [Important] Your channels won’t appear as verified while your region is not supported
Although you’ve already connected a custodial account to your Brave Creators account, it looks like you’re in an unsupported region for your selected custodian. As a result, your channels won’t appear as verified for the time being. However, the moment your country does become supported, your channels will automatically appear as verified again.
Same here. Our sites have been verified Brave Creator sites since the program’s inception. Located in California, USA, with a connected Gemini custodial account. Definitely a mistake. Open a support ticket: https://support.brave.com/hc/en-us/requests/new
Hi everyone, I can confirm that the US is still supported for both Uphold and Gemini. It looks like this email was sent in error. The Creators team is investigating and has paused the emails for the moment.
In the meantime, you can always log in to creators.brave.com and check if there are any notices regarding your connection to Uphold/Gemini.
Hi @chriscat. Thank you for your reply. I checked the Brave Creators site. My Gemini account still says “Connected” – there are no notices that I see.
However, when I visit my actual linked sites/channels, they all say “Unverified Creator” or “This creator is not signed up yet…”
Additionally, when I click the “View Statements” link in the Creators site, there are no longer any statements…it’s completely blank. My linked sites/channels date back to 2018, so there should be many statements to view there.
Please let me know if you have any questions or require more information. Thank you for your help.
I’m in the United States with an account connected to Uphold and also received this erroneous email.
I’d also like to point out that the wording of “thank you for being part of Brave Rewards” is incredibly disingenuous, as Brave did not ask me to opt into their ad blocking and the only options were to participate or receive no revenue. Thank you for hijacking control of my website’s revenues, Brave (and forcing me to work with Uphold, perhaps the single most inconvenient financial organization I have ever encountered.)
Also, I have asked for the ability to add more sites since there are limits but I got denied. I wonder why they even put a banner asking to contact the support then! Having publishers verified on brave should bring them money, so I don’t get it!
Would you be able to share one of your channels/sites so I can see if it looks verified to me? Thanks. If you don’t want to share publicly, you can DM it.
I will just reiterate that this email appears to have been sent to a broader set of creators than intended. If your country is still supported per the official list https://support.brave.com/hc/en-us/articles/9884338155149, then please disregard this email. The Creators Team is actively investigating.
In the meantime, you can always log in to creators.brave.com and check if there are any notices regarding your connection to Uphold/Gemini.