Unable to access any content on streaming sites such as Netflix, Prime Video, or Spotify Web player, basically anything with protected content.
I have tried everything listed on these forums and on reddit. I have tried:
Disabling then re-enabling widevine, installing when prompted by sites
Shields up (standard and aggressive blocking) as well as shields fully down
On a brand new profile
On a private browser
Downloaded Brave again on top of my current browser (no uninstalling)
Tried using Brave Beta, still blocked
I can stream videos just find when I use Microsoft Edge, I am running on Brave v.1.61.114 Chromium: 120.0.6099.199
When I check components, widevine says up to date and shows this version: Widevine Content Decryption Module - Version: 4.10.2710.0
I am running on Windows 11,
I have also tried disabling any extra extensions I have downloaded such as Honey or Google Translate in case they interfere, to no luck. I am not tech savvy at all and have no clue how to fix this, apologies and please be patient with me as I try and get any more info needed!
I also want to thank @Saoiray who was helping me on reddit (most of the troubleshooting tips were from him!) and pointed me over here to the forums!
@scramble,
Thank you for the detailed report. If I’m being honest, I have no idea why this would be happening, especially if it’s working on Edge.
When you go to stream something (on Netflix for example), what exactly happens? Is there an error message displayed on Netflix or is it just a black screen? Further, it might be helpful to get some console data — please try the following (I’m assuming that the site loads and you’re able to at least attempt to stream a video. If this is not the case let me know):
@scramble,
Can you please share a screenshot of what your brave://settings/content/protectedContent page looks like? You can just take a screenshot of the whole page, thank you.
@scramble
If the above is true, can you please try disabling that toggle, then closing the browser and in Windows, go to
C:\Users\[your user name]\AppData\Local\BraveSoftware\Brave-Browser\User Data\WidevineCdm
and delete this folder (the WidevineCDM folder). Then, revisit Netflix (or any DRM required site) and allow/enable Widevine when prompted. This will re-fetch the component and will tell us if the component is the issue here (note that the error you’re seeing on Netflix — M7702-1003 is listed as a widevine component issue).
I am a Firefox user. I could not use spotify web on one of my profiles, but it worked on the other. I swapped the drm folder from the working profile to the broken one, and voila. But then, I checked their hashes, and they were the same! In other words, I’m completely confused, but it’s working now.
I was struggling with this same issue since the January update. Decided to look again today, wondering if there was any fix yet, and came upon this post. Went through all the suggested steps, no joy. Then another page/site suggested turning off Brave Shield, and it worked. I can once again play DRM content on sites. I no longer need two browsers. Don’t know if it will help you, but thought I would pass it along.
Yo I found the solution… just allow third party cookies under privacy and security, and you’ll be able to stream Netflix just fine. Just found out about it now and was looking for easy ways to solve this, which lead me to this forum.
Hopefully this helps solving the case! Thank you!