Description of the issue:
Sys Admins of Forums across the web play copycat and all just routinely AUTO-CLOSE forum topics after X interval, and X is way too short.
Steps to Reproduce (add as many as necessary): 1. 2. 3.
- Search threads in Forum to see if the problem you are seeking help for has already been posted and commented upon
- You may find there are one or more instances of threads whose titles indicate YES, this is the same issue I am seeking help with.
- Click on such thread title.
- Reading down the thread you see “Yes, this is exactly the problem I’ve been having” and “Okay, i am seeing suggestions and replies that either yes that solves it or no that hasn’t solved it”
- You keep scrolling down looking for most current comments hoping that eventually you come across a SOLVE that others validate as “works for me too!”, in which case the whole forum system has done its exact job perfectly
- However 9 times out of 10 you are getting down to the bottom and out of the blue a LOCKED ICON and:
CLOSED ON MAR 31 (* or whatever actual date)
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
Actual Result (gifs and screenshots are welcome!):
The expected result is LEAVE THE damn THREAD OPEN for a whole year.
Reproduces how often:
Operating System and Brave Version(See the
About Brave page in the main menu):
I’m a UX designer and this has to be one of the most consistently frustrating and non-user-friendly problems on the web. Though it makes sense to auto-close a thread if no comments replies in one year, I cannot see a good use case rationale for the
need to auto close threads after merely 1-2 months of no activity. To me this is typical copycat internet behavior from SYS ADMINS:
Usually it is always Google who starts this kind of non-useful practice, and they are one of the most illogical & stealthy companies that operates period, you can never get an actual answer from them… But then like clockwork, if GOOGLE starts some nonsense like this “AUTO-CLOSE THREADS”, then SYS-ADMINS all across the web play copy-cat without questioning, without analysis, they all take this really dumbed-down assumption that “If Google does it, it must be best practices”.
No, it is not best practices. The value of keeping threads open, particularly for ongoing problems that generate tons of duplicative threads are many:
(1) Consolidation of topic focus
(2) the people who have initially reported a problem in a new thread + the people who respond to those problems are almost always the most informed people about new answers either adding to, providing value, or providing no value. And most people choose EMAIL NOTIFICATIONS OF NEW REPLIES. The value here is that the most well informed people on the topic get notified and she or he, by replying, can let OTHERS know whether the new post solves a problem that’s been ongoing, or whether it adds no new value. In this way, people who are FOLLOWING a thread because their problem or issue hasn’t been solved yet can bypass having to check 100 new threads on the matter and instead go to one thread where the aggregated knowledge exists.
But of course this comment will go nowhere and will not induce any policy changes with BRAVE sys admins for forums. Why? Because GOOGLE still locks threads after several weeks of no activity, and they must be right!