Sync Code is Empty

Browser Support Sync
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1

Description of the issue:
I am trying to add a new device to my sync chain and the code I get is an empty string.

Steps to Reproduce (add as many as necessary): 1. 2. 3.

  • Brave Browser
  • Menu button with the 3 lines on the upper right corner
  • Settings
  • Sync
  • Add new Device
  • Computer
    I get the screen that supposed to have my sync chain code but the text field is empty and it also says word count: 0.
    Screenshot 2022-04-14 at 5.00.03 PM
    Screenshot 2022-04-14 at 5.00.03 PM1046×846 61.1 KB

Reproduces how often:
Everytime

Brave Version(See the About Brave page in the main menu):
Version 1.37.113 Chromium: 100.0.4896.88 (Official Build) (arm64)

Type of devices currently running on the Sync chain in question:
I am trying to add a new device on my Macbook Pro M1 16" 2021 running macOS Monterey Version 12.3.

Additional Information:
Although I have added my iPhone in the sync code (quite a while ago), when I try to add a new device from my iPhone using the Brave app, it seems I have been logged out and kicked off the Sync Chain.

2

Also I cannot even remove my iPhone from the Sync Chain, I press the X button, I confirm in the confirmation pop up and nothing happens. I reload and my iPhone is still in the sync chain although when using Brave from my iPhone I am not in the Sync Chain. :beetle: :bug:

3

Same issue here trying to add my Android 11 phone back into the sync chain after briefly switching to another browser.
Using Brave Version 1.37.116 Chromium: 100.0.4896.127 (Official Build) (64-bit) on Windows 11.

I can’t remove my phone from the sync chain, clicking the X button opens a pop-up window but doesn’t actually remove my phone from the sync chain when I confirm the removal.

Trying to “Add New Device” > “Phone/Tablet” doesn’t display a QR code but an error message instead, saying “There was an error displaying the QR code, please refresh and try again.”.
This happens every single time.

When I try to click “View Sync Code”, the field is empty and I also get the message “Word count: 0”.

Finally, all the “Sync Settings” are disabled and enabling them does nothing, they get reset when I refresh the page (see attached screenshot).

Screenshot 2022-04-21 222228
Screenshot 2022-04-21 222228613×815 24.8 KB

4

Same here. Trying to set up my new mac with the same brave history / passwords / open tabs and can’t continue due to this issue.
Sync code is empty and qr code can’t be created.

5

Are you still experiencing problems? Did recent updates resolve you issue?

Edit: Meant to add link to Help Center articles per Sync…

6

@nickmanis , @Datura , @donkeykong , @Chocoholic

Also wondering if the issue remains:

clicking the X button opens a pop-up window but doesn’t actually remove my phone from the sync chain when I confirm the removal

–

7

This is still a problem - the sync code is empty! Can’t sync devices. Can someone please address this?

UPDATE:
Figured out you can just “leave the sync chain” and create a new one on the source device and then add it to the new device and you don’t seem to lose anything.

BRAVE UX TEAM:
It doesn’t seem that is clear when using the sync settings screen, that if something w/ the sync is corrupt, that it’s ok to just leave and create a new sync chain on the source device without repercussions.

8

Sorry for the late reply here.

So to clarify, you (that is, anyone who encountered this) were able to add devices to your Sync chain but at a certain point, you went to add another device to that same chain, but when trying to add the new device, the Sync code did not display and the QR code would not generate — is that correct?

9

Yes. I have this issue too, and as you describe it is how I understand it.
I have previously synced a number of devices but now can’t sync any more.
I’m using Nightly.
Why is this taking so long to resolve?