BAT balance not the same between my phone browser and my uphold account

Brave Rewards Rewards Support
1

Briefly describe your issue:

A few month ago when I activated my wallet on my phone after reaching the 25 BAT treshold to do so, my 25+ BAT were not added to my uphold balance. And is still not added to this date.

What Operating System and Brave version are you using (Menu --> About Brave)?

Android 11; Build/RKQ1.201022.002

Brave 1.27.109, Chromium 92.0.4515.115

Is your browser wallet currently verified? (yes/no)

yes

What date did you verify your wallet?

A few month ago

Have you been able to successfully receive payments in the past?

Every payment but the initial 25 BAT one was successful from my phone browser

Are you using a VPN? (yes/no)

no

Are you in a supported region (see here for list of supported regions)?

Yes

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

Yes

2

Payouts are currently processing, so don’t be alarmed if you have not yet received your BAT from ads. Please see this thread for updates - Monthly Ads Payout Status Update. Please do not send a DM with your information until after payments have finished processing.

Thank you for your patience!

4

I don’t think you read this right. or maybe i didn’t make myself clear. This is not a “this month” problem. the problem has been going on for some time now. When I connected my phone to uphold A FEW MONTH AGO my BAT didn’t sync with the account

6

Hi @jtastet, please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!