R1 issue no ads no payout since more than 1 month

Briefly describe your issue:
no ads no payout since more than 1 month

What Operating System and Brave version are you using (Menu --> About Brave)?

Brave 1.24.86 Chromium: 90.0.4430.212 (Build officiel) (64 bits)
Révision e3cd97fc771b893b7fd1879196d1215b622c2bed-refs/branch-heads/4430@{#1429}
Système d’exploitation Windows 10 OS Version 2009 (Build 19042.985)

Is your browser wallet currently verified? (yes/no) no complicated without ads…

What date did you verify your wallet?

Have you been able to successfully receive payments in the past? no

Are you using a VPN? (yes/no) proxy

Are you in a supported region (see here for list of supported regions)? FR

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

You fixed this problem ? I’m having that problem.

VPNs and proxies block the ads catalog from automatically refilling each day. You have to refill it manually by temporarily disabling the VPN/proxy, closing and reopening Brave, waiting for ads to start showing up (5-15 minutes), and re-enabling the VPN/proxy.

I don’t have problem about catalog, i don’t have token for ads/rewards…
Nobody knows/wants to check what’s happen :frowning:

@toto2 As I explained to you, you are not seeing ads because you are using a proxy. If you follow the instructions I gave you, you should be able to see ads again, but you will have to do it once per day.


You can try ccleaner or other cache removing app. This might fix your problem. I got this information from one of the threads.

@rosiecar your’re wrong, i tested from the same ip many times without proxy/vpn same error.

@Rudra problem is i already cleaned the app and now I have the limit for uphold (only 3 registered devices )

today at office many ads but not update about the monthly report because R1 error…

@rosiecar @Rudra , help me please, nobody is able to help me :frowning:

First of all, update your browser. The version you listed above is old.

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I already worked in support team this type of task is just for winning time :slight_smile:

Brave est à jour
Version 1.25.73 Chromium: 91.0.4472.106 (Build officiel) (64 bits)

If you remove the app and reinstall it, you will lose all of the BAT in the removed profile.

yeah, I already lose many BAT when nobody was not able to solve an other previous problem…

@rosiecar @Rudra , do you really want to help me or not ? My BAT are not available

I tried, and you insisted that the solution I gave you won’t work.

is there no support ?

@rosiecar , do you know if a support team exists or is it just between us ?

You said you were already working with the support team. Did you send them the information they asked for?

Have you read the following articles?

There are VERY few Brave staff and THOUSANDS of users requesting help (plus hundreds more just complaining and whining, taking up valuable staff time), so please be patient.

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easy to be patient but tickets are closed after 2 months and you can’t write three times with the same username…