Briefly describe your issue:
After December I didn’t receive ads. I thought it was because of the holidays, but in Janurary the same thing happened. No ads, no payment and I have no clue why.
What Operating System and Brave version are you using ( Menu --> About Brave )?
Windows 11 home, Brave version 1.34.80 Chromium: 97.0.4692.71 (Officiële build) (64-bits)
Is your browser wallet currently verified? (yes/no)
Yes, since april 2021
Have you been able to successfully receive payments in the past?
Yes, until december 2021 I had no problems
Are you using a VPN? (yes/no)
Yes, NordVPN incl. Brave Nordvpn extension
Are you in a supported region (see here for list of supported regions)?
Yes * (43)
Hey man, sorry to hear you are having issues. I have seen numerous people say a VPN interferes with Brave. IDK if you can get rid of that, but if you can you should.
Hey, Thanks for your reaction. I’m using VPN for a few years. Brave always worked with VPN, so I didn’t thought about VPN interferance. I will try to browse without VPN and see if it makes a difference.
I also haven’t received a payment/reward, despite lots of ads. DM’d appropriate people and have heard nothing. If I’m flagged, I’d like to know that I am and why, and what we can do to fix the issue.
Instead, they keep closing threads and hushing things up instead of providing answers.
I’m having the same problem. I didn’t get the award I should have received last month and I can’t get an award from the ads I see I sent a dm can you help me @steeven ?
Same for me. I earn rewards but no transfer from Brave to Uphold despite a functioning connection (and no VPN). And nobody from Brave speaking up. They are not very brave I’d say! What on earth means flagged? Can anyone tell me what it means if you are flagged?
Pretty much the same issue here. I made a post about it a couple weeks back. Since then I have received ad notifications once and that last a couple hours. Then it went right back to the same thing. No ad notifications and dismal payouts for clicking on the news feed links or the homepage ad that pops up. I’ll struggle to break 4 BAT across 2 computers this month.
I don’t think it’s the VPN, I just think things are really slow right now. I’m expecting things to pick up after a month or two.
@wsorrian just a FYI, you don’t get anything for clicking on ads. They just run in notifications and you can dismiss/clear them with no issues.
@VoVi and everyone else, let me ask the following:
(1) Though you may not see ads, is Brave logging that you’ve seen any ads when you check under Brave Rewards? I’m asking just to clarify if you’re saying you haven’t seen any ads, if you’re seeing ads but Brave isn’t recognizing them, or if you’re saying you just aren’t receiving any at all?
(2) This kind of gets covered by #1, but I want to expand…have y’all made sure you have settings in place and that notifications can be made? I’m asking this as I used to play a lot of games and in gaming mode, it prevented any notifications on my PC while I was playing. Due to it preventing notifications, Brave was unable to show any ads during that time. Obviously my income dropped until I noticed and corrected it. So guess just getting you to think back if you might be interfering in any way with it.
(3) Your IP Address and Locale (which is set on your PC) have to match AND be located in a supported region.
They then state: "
ads programming will collect the IP + locale information from OS. If IP + Locale criteria matches only then Ads will be served to the user."
matching the locale on WIndows 10 ( Español (Costa Rica) instead of Español (Latinoamerica) ) fixed the issue for him.
(4) Have you messaged @steeven as they usually suggest if you aren’t receiving payments? If ever there’s issues, He always asks people to send the following to him in a DM (direct message). Make sure you don’t post this info publicly.
Thank you for reporting! Please DM with the following information:
Copy/paste your Wallet ID (found on brave://rewards-internals )
Your OS and Brave version (first three lines in brave://version )
A screenshot of your Rewards panel in Settings --> Brave Rewards .
This will help to speed up the troubleshooting. Thank you in advance!
@Bascht See my above post, #4 in regards to contacting Steeven. That said, I also want to ask…what are you referencing when you say a functioning connection? Keep in mind you need to be sure that you have verified your wallet, that you’ve confirmed your email and other info with Uphold, etc.
Also, what region are you in? Where that matters would be such things as the post 9 days ago from Steeven.
Lastly, if you’re flagged it means they have marked your account for violation of terms. There are lots of things that fall under this, but a good example might be people who try to run more than the allowable accounts. For example, some might try to run modulators on their computer, which then would be able to run as many accounts at once as they wish and then set ads to the maximum allowable. Or there’s people in countries outside of the allowable who try to run VPN and falsify their location to get rewards. Those are just two examples, but it can be a number of other things. Basically they turn off your account and you can’t earn anything anymore.
@wsorrian Well, I’m not going to argue further but I am going to let you know you’re wrong. I used to click on all the ads and thought you had to in order to earn, but then I was told by staff you didn’t have to. Since then I never click on them and I still earn BAT and receive my payments regularly.
Also, if you need the official proof of it, you can check the FAQ portion out.
How long do I have to view the ad before my “attention” accounts as a “view”?
Users are rewarded for viewing ad notifications as they appear in Brave. Users are not rewarded for clicking on ads.
I mean, if you don’t want to believe me or the Brave staff, I guess you can keep clicking away. But I at least wanted to try to share it with you and try to make your life a little bit easier.
What exactly am I getting paid for? Just seeing the ad notification or actually clicking the ad?
In the initial Brave Ads release, users receive BAT for viewing the ad notifications. In future releases, users will be able to earn additional rewards for engagement events within the ad tabs. Brave does not reward users for clicking on the notifications. Brave’s position is that users should only click on ads that they have a genuine interest in engaging with.
Just to help on confusion, what they are saying is that you never get paid for clicking on ads. They are looking at giving you extra rewards for engaging with content on your page…basically just extra rewards for using Brave. I don’t think they’ve implemented that yet, but it’s possible. Main idea though is they have insisted they will never make us have to click on the ad notifications.
Thanks a lot for your data Saoiray! Well I didn’t anything of these things that would get one flagged so I am fine on that. I read through your point 4 and I will do this. As to the connection yes I have a verified wallet so this should not be an issue. I do get ads and I do get credit for those that I take a look at but it just doesn’t get dropped anymore into Uphold despite Brave and Uphold saying they are connected. So I will do the points you mention in point 4. Thanks a lot again for your info!
@Bascht hopefully they work with you to get it fixed soon. I just want to give you a heads up. Steeven gets LOTS of messages and tags each day. This means responses won’t always be quick and you can have to wait a month or two before they get to you. He does typically get to everybody but not as fast as we would like. And sometimes he doesn’t even respond directly but he’ll still fix things behind the scenes. So do not get discouraged if by chance you don’t get an immediate response from him.
It gets frustrating, I know. I wants had issues myself and it took a little over three weeks before I received a response but they eventually did get me everything that was missing.
How am I “viewing an ad” from a push notification, without clicking on it? I’m not wrong. You just don’t understand what I am talking about.
I literally just watched 3 push notifications come through on an active tab and I purposely did not click on them. My reward? 0.000 BAT. I refreshed the homepage and checked multiple times. Still nothing. Once I clicked on the very next notification I got 0.005 BAT.
There is your real world data proving you wrong. Have a nice life.
This was my balance from my Android. I switched over to iPhone from Android on January 12 and have had the phone off since. That means you’re looking at a balance from less than half a month. Not once did I click on a notification.
And it’s been the same way for YEARS. That’s real world data proving you wrong. Not to mention the official links to the FAQ and other resources I provided for you. Oh, and let’s not forget you’re the one who said you weren’t seeing ads or getting money from them. So yeah, might want to think about that.
I do wish they’d let us earn BAT on iPhone. And I just don’t use my PC much anymore, as I’ve been on my Playstation. No clue how many minutes or hours I’ve had my PC on, but just checked and it’s only seen 34 ads and earned 0.195 BAT. If you want to waste time clicking, go for it. But it’s not necessary. And the answer is ads show in your notifications. It’s just the notification that serves as the ad.
And you ask how you’re “viewing an ad” from a push notification? Well, if you READ the FAQ I linked in prior comments, you’ll see their terminology.
…users receive BAT for viewing the ad notifications.
You see that? You receive BAT for ad notifications…not for clicking on the ad or anything.
Main thing is you’re making a lot of assumptions. If you want to ignore facts, that’s up to you. But to come and share wrong information with others and argue, just shows you have some growing up to do. Anyway…let me truly stop now.
