No Ads Payout since May 2021

Briefly describe your issue:
I noticed now that my main browser has not been displaying ads for months and no payouts are being made.

I think I remember that the problem exists since the connection with Uphold but im not sure.

How can i fix the Problem? Thanks.

What Operating System and Brave version are you using (Menu --> About Brave)?
Windows 10 OS Version 1909 (Build 18363.1734) / 1.29.81 Chromium: 93.0.4577.82 (Offizieller Build) (64-Bit)

Is your browser wallet currently verified? (yes/no)
yes

What date did you verify your wallet?
April 2021 & again Sept 2021

Have you been able to successfully receive payments in the past?
yes

Are you using a VPN? (yes/no)
yes

Are you in a supported region (see here for list of supported regions)?
yes = Germany (38)

Does your device pass the SafteyNet check (Android only)?
n/a

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
yes

Logs:

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[28. Mai 2021, 9:56:10,7 AM:ERROR:credentials_promotion.cc(407)] UnBlindTokens: Unblinded creds size does not match signed creds sent in!
[28. Mai 2021, 9:56:10,8 AM:ERROR:promotion.cc(522)] Credentials process not succeeded LEDGER_ERROR
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[28. Mai 2021, 9:39:03,3 PM:ERROR:credentials_promotion.cc(407)] UnBlindTokens: Unblinded creds size does not match signed creds sent in!
[28. Mai 2021, 9:39:03,3 PM:ERROR:promotion.cc(522)] Credentials process not succeeded LEDGER_ERROR
[28. Mai 2021, 9:39:09,0 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[28. Mai 2021, 9:39:09,0 PM:ERROR:wallet.cc(162)] Claiming tokens failed
[28. Mai 2021, 9:39:09,2 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[28. Mai 2021, 9:39:09,2 PM:ERROR:wallet.cc(162)] Claiming tokens failed
--------------------------------------------------------------------------------
[30. Mai 2021, 7:55:52,2 PM:ERROR:credentials_promotion.cc(407)] UnBlindTokens: Unblinded creds size does not match signed creds sent in!
[30. Mai 2021, 7:55:52,2 PM:ERROR:promotion.cc(522)] Credentials process not succeeded LEDGER_ERROR
--------------------------------------------------------------------------------
[30. Mai 2021, 9:17:51,3 PM:ERROR:credentials_promotion.cc(407)] UnBlindTokens: Unblinded creds size does not match signed creds sent in!
[30. Mai 2021, 9:17:51,3 PM:ERROR:promotion.cc(522)] Credentials process not succeeded LEDGER_ERROR
--------------------------------------------------------------------------------
[30. Mai 2021, 9:25:03,2 PM:ERROR:credentials_promotion.cc(407)] UnBlindTokens: Unblinded creds size does not match signed creds sent in!
[30. Mai 2021, 9:25:03,2 PM:ERROR:promotion.cc(522)] Credentials process not succeeded LEDGER_ERROR
--------------------------------------------------------------------------------
[31. Mai 2021, 10:12:33,2 AM:ERROR:credentials_promotion.cc(407)] UnBlindTokens: Unblinded creds size does not match signed creds sent in!
[31. Mai 2021, 10:12:33,2 AM:ERROR:promotion.cc(522)] Credentials process not succeeded LEDGER_ERROR
--------------------------------------------------------------------------------
[31. Mai 2021, 10:33:59,2 PM:ERROR:credentials_promotion.cc(407)] UnBlindTokens: Unblinded creds size does not match signed creds sent in!
[31. Mai 2021, 10:33:59,2 PM:ERROR:promotion.cc(522)] Credentials process not succeeded LEDGER_ERROR
--------------------------------------------------------------------------------
[31. Mai 2021, 10:36:28,8 PM:ERROR:credentials_promotion.cc(407)] UnBlindTokens: Unblinded creds size does not match signed creds sent in!
[31. Mai 2021, 10:36:28,8 PM:ERROR:promotion.cc(522)] Credentials process not succeeded LEDGER_ERROR
--------------------------------------------------------------------------------
[31. Mai 2021, 10:38:06,1 PM:ERROR:credentials_promotion.cc(407)] UnBlindTokens: Unblinded creds size does not match signed creds sent in!
[31. Mai 2021, 10:38:06,1 PM:ERROR:promotion.cc(522)] Credentials process not succeeded LEDGER_ERROR
[31. Aug. 2021, 6:39:52,7 PM:ERROR:credentials_promotion.cc(407)] UnBlindTokens: Unblinded creds size does not match signed creds sent in!
[31. Aug. 2021, 6:39:52,7 PM:ERROR:promotion.cc(515)] Credentials process not succeeded LEDGER_ERROR
[31. Aug. 2021, 6:39:57,3 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens
[31. Aug. 2021, 6:40:43,5 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens
[31. Aug. 2021, 6:40:52,7 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens
[31. Aug. 2021, 6:42:03,9 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens
[31. Aug. 2021, 6:42:29,1 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens
[31. Aug. 2021, 6:43:18,3 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens
[31. Aug. 2021, 6:45:02,6 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens
[31. Aug. 2021, 7:04:40,0 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens
[31. Aug. 2021, 7:49:51,3 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens
[31. Aug. 2021, 9:07:33,9 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens
[31. Aug. 2021, 9:25:26,7 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens
[31. Aug. 2021, 9:37:22,0 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens
[31. Aug. 2021, 10:48:12,8 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens
[31. Aug. 2021, 11:37:27,7 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens

Seems like I have the same issue. Hope Brave will look into this soon.

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!