Passwords DO NOT SYNC between desktop and mobile

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.


Description of the issue:
Passwords DO NOT SYNC between desktop and mobile
How can this issue be reproduced?
Scenario 1

  1. 1.save passwords in desktop browser
  2. go mobile
  3. test, on same site but log in with mobile
  4. password is not autopopulated

Scenario 2

PAsswords not syndicated tp mobile device, when imported into desktop
export passwords from chrome
import into brave
test on desktop
sync to mobile device
test access to site using passwords from import using mobile device

Expected result:

Password should be autopopulated

BUG!!!:
Password is NOT autopopulated please toss into backlog and resolve asap. Its like why am i using brave if i have to keep looking up passwords after i did a sync… :confused:

Brave Version( check About Brave):

Mobile Device details

Additional Information:

Bad why to ask for help, also your post is missing important info

@tone360,
Can you please confirm the following

  1. Do you see both devices on the chain in Settings --> Sync?
  2. Do you have passwords/all relevant data types selected to be synced at the bottom of that same Sync page?
  3. Is it only passwords that are not syncing? That is, is all other data syncing without issue except for passwords? Or is data not syncing at all?

WOW
thanks for the response. Answers below.

  1. Do you see both devices on the chain in Settings --> Sync? Yes, I tried removing the device and “re-addding” no change.:frowning:
  2. Do you have passwords/all relevant data types selected to be synced at the bottom of that same Sync page? yes
  3. Is it only passwords that are not syncing? yes
  4. That is, is all other data syncing without issue except for passwords? Yes
  5. Or is data not syncing at all? just passwords
1 Like

@tone360,
What type of device are you syncing from? That is, are you using Windows or macOS?

Works now. Thanks. After 24hrs mobile and desktop both set to sync…sync.

1 Like