Online banking broken today

Description of the issue:
Brave browser cannot connect to online banking sites Natwest & Barclays
How can this issue be reproduced?
Try to log into online banking and page will be ‘unresponsive’

Expected result:

Brave Version( check About Brave):

Additional Information:
First noticed 17.Nov.2020 09:00
Cleared all cookies and re-try without success
Log-in page opens but will remain unresponsive
Microsoft Edge browser works OK

Hello @50021

could you try in private mode
if it work then the issue with one of your extensions (try again in normal mode and disable all extension then enable them one by one till you get to the one causing the issue)
or you need to clear cache for all time

if that did not help could you try to disable the brave shield and see if it work

Browser works with online banking when shield trackers and ads blocking is set to disabled
It’s very unlikely that three main banks in the UK all changed their login procedures at the same time so I wonder what has changed in the Brave update?
Is it possible to roll back to the previous Brave version?

Thanks for your help

you very welcome

could you click on the shield and choose the advanced mode of it then make sure the tracker and finger print is set to standard and allow all cookies and see if it work or not
if not then try to lower the tracker or the fingerprint or both till it work

Well that was very revealing
Turns out the bankers are using anti-privacy first browser scalping. They even have a video featuring their enemy the Brave browser! Here is the link

So If the intrusion is not allowed then the user is blocked from logging into internet banking
I will contact and complain to my banks but I doubt they will give a stuff as they own most countries now
It remains curious that this started on all of my three bank accounts today

However, many thanks for your help

@50021 you very welcome :slight_smile:

Hi, @50021 – I’m glad you found the landing page helpful. Just to clear up a few misconceptions:

  • is a Tealium domain. If you’re not familiar with Tealium, it’s a customer data platform. The banks are most likely using a Tealium script to write data back to their customer account records. More than likely, this is first-party data (ie., the bank sending information back to its own vendor).

  • It’s true that we spend quite a lot of time educating the business community about the impacts of privacy first. That’s what you see in the video. However, we have a lot of respect for Brave and are working hard to build a product that serves the interests of the business community, policy makers (GDPR), and everyday web users.

If you’re interested in learning more about the ways we try to help the latter two, please see,, and the compliance section of our demo. If you have thoughts on the way we can improve our product, feel free to email us at

Thank you.

Thank you for your message

Having digested information provided I would very much like to assure you that there does not appear to be any misconceptions I am aware of.

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