Please only post Brave Wallet inquiries in this category – visit the Brave Rewards category for all related rewards issues.
The Brave Team will never ask you for your recovery phrase or private key.
Description of the issue:
I recently moved from India to USA and I am unable to connect my brave rewards to brave wallet. It doesn’t show at all and even I changed my uphold account to USA address and updated the details but when I try to connect to uphold it shows “Region currently not supported”. I even reset my brave rewards and deleted browser and re installed. My device location is also changed to USA.
Is the issue occurring on a specific network?
No
What operating system are you using?
Windows 11
Brave Version (check About Brave):
Version 1.70.117 Chromium: 129.0.6668.59 (Official Build) (64-bit)
In terms of being able to connect to Uphold, the error you’re sharing makes it seem you haven’t updated everything. Keep in mind that API reports your country based on your passport. If you only have changed your address and nothing else, it wouldn’t be valid. Basically, you have to prove American citizenship/nationality and not just residence.
Actually, let me do a little addendum. In most countries Uphold requires passport. For USA we don’t use passport as often so instead they have us submit a driver’s license or a state ID for those who can’t drive.
Once you’d have that, you would need Uphold to replace your passport with the USA information, if they would. They may also then go with the KYC/AML process as they might have done in the beginning, requiring photographs and all.
@Manoj0251 let me confirm, you’re seeing that message before trying to connect or after? In other words, does it allow you to try to login to Uphold or it shows the message first and doesn’t let you try to login?
I recently moved from India to USA and I am unable to connect my brave rewards to brave wallet. It doesn’t show at all and even I changed my uphold account to USA address and updated the details but when I try to connect to uphold it shows “Region currently not supported”. I even reset my brave rewards and deleted browser and re installed. My device location is also changed to USA.
I have changed and updated and discussed with the uphold team as well, they say everything is pointing to USA in my profile but still I am not able to connect my Brave rewards with Uphold.
I deleted the browser and re installed and cleared cache not sure which country it is pointing to.
@Manoj0251 sorry, had went to respond but then saw the link over to this one. So I deleted reply I was trying to make and moved your new post to the existing topic. Shocked hadn’t heard back from you in a little over a month. Guessing been busy and/or trying to work things with Uphold.
Just one last quick thing, when you say that they told you everything is pointing to USA, did you make sure to explain they needed to replace the ID used for KYC/AML and that it’s not just the address? They basically need your nationality to show as if you’re from USA and not India. If you didn’t already, I would make sure you explain to them that the API linking to Rewards is not recognizing you’re in USA.
Yes, I have explained them clearly about it to uphold team even they are not sure why its happening when linking with rewards. I have raised the support ticket. Hope someone finds the cause and fix it.
