Country/region not supported

[codingisfun]

Hello, Brave support team,

I’ve changed my country from India to the United States and while connecting my Brave rewards to Uphold I’m getting a region not supported error. Does anyone know why this is happening?

Thanks.

[rodrige]

This is not the support, this is the community

Try to open a support ticket with the link below.

Brave Help Center

Did you complete the KYC with Uphold after the move? Your identity and your address? If all is Ok and Uphold confirmed that your KYC is up to date, then you need to reach Brave support and explain the situation to them.
Likely the data Brave is getting from Uphold is not in synch.

[Saoiray]

@codingisfun You kind of answered your own question. You came from India. I’m assuming you also did KYC with India passport or Photo ID. If so, that’s your problem.

Issue that has been occurring with a lot of people is a mismatch between KYC. Uphold sometimes can be content with just updating the mailing address and submitting those documents, but Brave isn’t. What happens is the API communicates between Uphold and Brave about your information. The crazy part is Brave staff can’t access it, but the system does.

So what could be happening is it’s seeing your prior passport for whatever country you were in and it’s telling you it’s an unsupported region based on that. Unless/until that’s updated between their systems, you’ll likely have this problem.

Part of the reason for it is because it’s an extra layer of fraud protection. It’s easy to fake a mailing address but harder to get official government licenses/passport.

Whether you need to submit new passport/government ID from a prior country or you already did and Uphold may not have updated, you may want to check with them by doing a support ticket with Uphold at at https://support.uphold.com/hc/en-us/requests/new (according to their support article at https://support.uphold.com/hc/en-us/articles/360043214052-How-to-update-your-information )

You always can try to reach out to Brave’s support as well, by doing a support ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431 but Brave will be limited on what they can do if it’s something that needs changing on Uphold’s end.