Briefly describe your issue:
I didnt have any problems, but a month ago, it wont let me connect my uphold. I live in usa
What Operating System and Brave version are you using (Menu --> About Brave)?
Android12, brave1.44.122
Is your browser wallet currently verified? (yes/no)
Yes
What date did you verify your wallet?
09/18/2020
Have you been able to successfully receive payments in the past?
Yes
Are you using a VPN? (yes/no)
No
Are you eligible for Brave Rewards ([see here]for list of supported regions)?
Yes
Are you on the list of supported regions when verifying Brave Rewards with a custodial partner ([see here]for list of supported regions)?
Yes
Does your device pass the safetynet check (Android only)?
Yes
Have you manually turned off Auto-contribute on all of your devices linked to a custodial partner?
I did not understand thise question. But yes i turned off tips on brave browser
Issue that has been occurring with a lot of people is a mismatch between KYC. Uphold sometimes can be content with just updating the mailing address and submitting those documents, but Brave isn’t. What happens is the API communicates between Uphold and Brave about your information. The crazy part is Brave staff can’t access it, but the system does.
So what could be happening is it’s seeing your prior passport for whatever country you were in and it’s telling you it’s an unsupported region based on that. Unless/until that’s updated between their systems, you’ll likely have this problem.
Part of the reason for it is because it’s an extra layer of fraud protection. It’s easy to fake a mailing address but harder to get official government licenses/passport.
Whether you need to submit new passport/government ID from a prior country or you already did and Uphold may not have updated, you may want to check with them by doing a support ticket with Uphold at at https://support.uphold.com/hc/en-us/requests/new 2 1 (according to their support article at https://support.uphold.com/hc/en-us/articles/360043214052-How-to-update-your-information 1 1 )
You always can try to reach out to Brave’s support as well, by doing a support ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431 3 but Brave will be limited on what they can do if it’s something that needs changing on Uphold’s end.
Okay thank you for your support. I am now trying to change my photo id with my driver license(leaner’s permit) and i will share with you. Thank you again and i appreciate you for your time. I really like this browser.
Great! Do let us know if that works after you’re done. Do mark as solved!
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.