I had a presentation yesterday over Brave Talk premium, which I recorded (the red dot showed up in the middle of the top of the screen), but there is no link to the recording in my dashboard. Usually it shows up immediately, and I can download after 5 minutes or so, but this time nothing.
The 24 hours are almost up … I waited to see if it would appear today. No luck.
Any help or tips appreciated. Thanks.
I think I figured out what happened and am posting here to help others.
I used my laptop for the presentation, and then went to look for the recording on my desktop. I found I had been logged out there, so I requested a new login link and got back in. BUT the recording didn’t show up on my page there.
Then I went back to the laptop and tried to log in there again, but once again, no recording.
My guess is that you lose the connection to the recording if you log out (or log into a different browser instance).
I see this never got a reply. I not only have no video but also no transcript. To record the call was completely pointless and now I cannot trust Brave talk to either record the video or use Leo for transcripts since neither worked!!! This is VERY disappointing and disappointing that no one bother to reply to this message for the OP. I pay for Brave talk, it should work with ALL features EVERY time!
Lots of posts get made and it’s possible to miss quite a few. It’s where things are important to reply to keep things alive.
The other issue here is that the last reply from OP is that they think they figured out the issue. In a nutshell, they were saying that they weren’t signed into Premium when they did their presentation. If that’s the case, then it means it wouldn’t have been able to record as recording is available for premium only. And as you aren’t required to have an account to join in on a Brave Talk call, it could easily be missed.
Just to confirm, were you indeed signed in and set to record?
I’d also advise you to create a Premium Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360003078831 so someone from Brave, such as @B-Lee, can try to help.
And now I see you also created a topic at Brave Talk and Leo transcripts. This is a good example of how multiple posts on the same issue can make things more difficult to manage. When concerns are posted in multiple places, it raises the question of whether each one should be responded to individually.
Additionally, each reply bumps the topic, keeping it higher on the “latest” list and potentially pushing down other issues that need attention. As people work through the list to provide help, it can lead to important topics being overlooked. It’s a tricky balance to manage.
Hopefully, you can get that ticket in, and someone will follow up. They might not be able to help recover the recording(s), but they may be able to look into what happened and work on preventing this issue in the future.
I will get a ticket in, thank you for the reply and explanation.
To answer your question, I only use the Brave browser and created the call that I later joined. It did allow me to start the recording. Not sure how I could have started the recording if I wasn’t logged in. If that is possible, that is a major flaw in the system!
Nope, that is incorrect. I WAS logged into Premium when I gave the presentation. But when I logged in on my Desktop to look for the recording, I could not find it. When I went back to the laptop, I had been logged out (only one login at a time permitted, perhaps?) so I logged back in … and there was no recording.
The recordings should be connected to the account, but it appeared to me that they were instead connected to the specific login instance. That was just a guess of course.
Thanks for that clarification @leeksoup. Based on how I saw it, you mentioned coming back to discover you had been logged out. Didn’t see you say it was definitely logged in.
In any case, have you continued using? Had any issues since that last update or things been working fine?
Well, similar to @jjones, I was able to start the recording, so yes, I was definitely logged in. Apparently logging in on another device logged me out of the laptop.
I did continue to use Brave Talk, making sure to download the recording from the laptop shortly after the end of the presentation.
I believe there is still the problem that if you log in from another device, the download link will disappear from both devices.
I know I tagged B-Lee before and am not sure if they followed up via ticket or DM, but since there’s nothing here, I’ll tag @steeven and @Mattches to make sure they have eyes on the issue.
Mattches and Steeven, I recall similar topics in the past. I’ll link them below for your reference. While not all may be directly related, they share enough similarities. Could we ping the team handling Brave Talk to see if we can figure out what’s happening and perhaps find ways to better secure recordings?
@Saoiray thanks for tagging me.
@leeksoup as long as it has not been 24hrs (in which any/all recordings will be wiped), you should be able to log back into your account on your laptop (the device in which the call was recorded) and still be able to access and download the recording. However, if you make a recording on your laptop and then login on your desktop device, the recording link will not show.
The content of the recording is not tied to the account itself — rather, your account credentials are required to access the recording on the device in which it was made. So while the time has likely passed now, you can test this by starting a Premium Talk call, recording the call, then leaving — even logging out and logging in on other devices. Then (within 24hr), return to the device that you recorded the call on, login to your Premium account you should see the link to the recording.
@Mattches, this is something I wasn’t aware of, and it doesn’t seem quite right. I checked resources like https://support.brave.com/hc/en-us/articles/4409911973261-How-do-I-use-Brave-Talk, but didn’t find any mention of this. Do you think we could relay this to the appropriate team so that it’s clearer for everyone?
Ideally, it would also be great to suggest adding a feature that ties the recording to the account or a setting that automatically downloads the recording to the device when it stops.
@Mattches - As I noted in my Feb 26 post, I tried to log in on the laptop (immediately after it didn’t work on the Desktop) but the link to the recording was not there. I will be testing again in the next week and will post if I still have the same problem.
@Saoiray - You are correct. I could not find any documentation of this either, back in Jan/Feb. If this is how it is expected to work, it should be added to avoid confusion for users.
@leeksoup, just an FYI, I brought this up in a group chat with some folks involved with Brave. Based on their regular use of Brave Talk (at least once a week), here’s what they shared:
A link is created when you start the recording, which you can copy and download from other devices within the 24-hour window. A prompt appears when recording begins, with a link you can copy.
When I asked about the timeframe and the possibility of storing recordings to the account, they added:
Storing recordings longer than 1 hour carries higher costs, and Brave prefers not to store data any longer than necessary as a rule.
The 24-hour availability for recordings has been in place since Brave Talk was launched.
So, recordings have always been available for just 24 hours after ending.
I’ve at least pinged the idea around, and I’m hoping Mattches might relay it further. In the meantime, the main focus should be for you and @jjones to test and see if you notice the prompt when starting the recording that they mentioned. If so, that link will be crucial for accessing the recording on other devices within the 24-hour period.
Thanks for looking into this @Saoiray. I have tested again. On my first use, the link was not created and nothing happened with transcripts. When I tested I did see the link for the recording and I did get that link in my account but not the first time. When testing, still nothing happened with transcripts so that seems to not work for me at all. Do I have to install Leo for that to work? If so, it should tell me that and not give me the option. If not, I don’t understand why nothing happens after selecting the option.
Oh, notifications are working fine so thanks for explaining. 
Thanks for the info.
I just finished testing it again. This time, it did work – I was able to see / download the recording and transcript after logging out and back in. Although it is now giving me an error that I have made “too many recovery attempts” so I can’t see my Brave Talk page at all. 
So I think it works as you described but would like to do some more testing.
Also to note for documentation: if I did the recording on a regular tab and then try logging in on the same device but in a private tab, then I do not see the recording / transcript links.
@leeksoup,
Yes this is a security measure to keep unauthorized users from trying to login to your account. Once the 24hr hold is lifted you’ll be able to login normally again. Apologies for the inconvenience.