Hi! I recorded the meeting yesterday (but less than 24h ago) and I get notification that my recording is not yet ready. Usually trying few times worked but this time is not… Since it will be deleted soon, I don’t know how to access I hope to find support here! Thank you!
The message is: “No recordings are available at this address” even though there is recording visible on my dashboard.
For me it takes 5 minutes for the recording to become available for download, I figure it has to do with compressing or encoding the video before it can be downloaded…
Hi @aga apologies for the long delay.
I wanted to follow up on this thread if this is still and issue for you?
@SaltyBanana Well, later there was no problem however I lost one video unfortunately
Now I can’t get back into Premium because of some card issues…
Hi @aga thanks for the reply.
Do you require further assistance with that issue?
Do let me know.
I assume that the recording is lost since then… If there is no option to recover it now, then I hope it won’t happen again simply. Thank you!