I’ve recorded 2 sessions but when I click on either links it says “No recordings are available at this address”.
I"m worried because it also says that recorded calls are AUTOMATICALLY DELETED after 24 hours!
Thank you for reaching out to us. Let me reach out to the team about this.
To confirm, clicking the Download icon in screenshot one does not work and/or shows the message in screenshot two?
thanks
FYI the 10 seconds meeting’s recording link now suddenly works.
Could it be that the 2hour meeting is still being processed, in which case the message should just say “Processing recording, xx% done, 30 minutes to go”?
yes. But the shorter 10sec recording I did as a test downloads something now
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How long has it been since the 2hr call recording was stopped?
about 1h and a half (can be seen from screenshot as well)
Looking into this presently — appreciate your patience.
It was available this morning. The timestamp on the file name seems to be at 6:30PM so it is likely to have taken 2 hours to complete processing?
Sorry — so are you saying you were able to retrieve your recording?
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