No deposit for this month, many errors in internals

Briefly describe your issue:
Missing rewards and errors in the diagnostic pages
[Feb 08, 2022, 11:15:33.9] Failed to get signed tokens
[Feb 09, 2022, 12:06:56.7] Token list empty
[Feb 09, 2022, 12:06:56.7] Claiming tokens failed

These repeat and vary slightly, but essentially repeat. I can send the entire log if support reaches out and deems it necessary.

What Operating System and Brave version are you using (Menu --> About Brave)?
Windows 11 and Brave v 1.35.101

Is your browser wallet currently verified? (yes/no)

What date did you verify your wallet?
12/10/2021, 08:50:08 PM

Have you been able to successfully receive payments in the past?

Are you using a VPN? (yes/no)

Are you in a supported region (see here for list of supported regions)?

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
No devices linked to Uphold

Thank you for your time and assistance.

Hi and welcome to the community. :smile:

You didn’t explicitly say, but I guess you are using Gemini since you’re not using Uphold. lol Please be aware that the Brave integration for Gemini is currently down on their side. Until they are back up, you probably won’t receive your payment. Hopefully Gemini will be back up soon.

Once Gemini is back up and if you still haven’t received payment, you might want to tag the moderators to let them know you still have a problem.

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I sent a private message. Gemini support said I needed a transaction receipt for them to move ahead. Haven’t gotten a reply yet, will update.

A new topic was posted recently,

It seems the moderators are now asking that anyone that still has an outstanding issue DM them with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals )
  • Your OS and Brave version (first three lines in brave://version )
  • A screenshot of your Rewards panel in Settings --> Brave Rewards .

If you already sent a DM with that information included, just wait for them to get to you. The topic above explains in more detail. Good luck!


I was literally just reading that post :slight_smile: Thanks again :smiley:

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Sent a DM to @steeven, he replied and still pending results. Only posting to show that support is responding to messages, they are just buried right now.

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After help from @steeven, this month I received my rewards from last month and this month. Thanks BAT team!


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