No deposit for this month, many errors in internals

[monkeybone]

Briefly describe your issue:
Missing rewards and errors in the diagnostic pages
[Feb 08, 2022, 11:15:33.9 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Feb 09, 2022, 12:06:56.7 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Feb 09, 2022, 12:06:56.7 AM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed

These repeat and vary slightly, but essentially repeat. I can send the entire log if support reaches out and deems it necessary.

What Operating System and Brave version are you using (Menu --> About Brave)?
Windows 11 and Brave v 1.35.101

Is your browser wallet currently verified? (yes/no)
Yes

What date did you verify your wallet?
12/10/2021, 08:50:08 PM

Have you been able to successfully receive payments in the past?
Yes

Are you using a VPN? (yes/no)
Intermittently

Are you in a supported region (see here for list of supported regions)?
Yes

Does your device pass the SafteyNet check (Android only)?
N/A

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
No devices linked to Uphold

Thank you for your time and assistance.

[Chocoholic]

Hi and welcome to the community.

You didn’t explicitly say, but I guess you are using Gemini since you’re not using Uphold. lol Please be aware that the Brave integration for Gemini is currently down on their side. Until they are back up, you probably won’t receive your payment. Hopefully Gemini will be back up soon.

PSA: Gemini is down AGAIN!

Hey everyone I just wanted to go ahead and share a notice that I had been given by somebody. I have not been able to verify this with Gemini yet but I wanted to share it here for anyone that has Gemini who may not have received their payment yet. Supposedly Gemini is having issues on their side and are working to repair it. The information that was provided to me is in the screenshot attached below. I am hoping that Gemini will return my email within 24 hours so I can update this with more accur…

Once Gemini is back up and if you still haven’t received payment, you might want to tag the moderators to let them know you still have a problem.

[monkeybone]

I sent a private message. Gemini support said I needed a transaction receipt for them to move ahead. Haven’t gotten a reply yet, will update.

[Chocoholic]

A new topic was posted recently,

Old PSA, what to do if no payment yet

Hey! Now that the system is showing all rewards have processed and paid out, everyone should have received theirs or have it appearing within the next few hours. As we know, life doesn’t always work as it should. If you post here on Brave Community about not having received your BAT, you will all get the same exact or similar message. So please, instead of creating posts here to flood issues, your best bet is to do the below so you can get help ASAP. Send a DM (direct message) to @steeven or @…

It seems the moderators are now asking that anyone that still has an outstanding issue DM them with the following information:

• Copy/paste your Wallet ID (found on brave://rewards-internals )
• Your OS and Brave version (first three lines in brave://version )
• A screenshot of your Rewards panel in Settings --> Brave Rewards .

If you already sent a DM with that information included, just wait for them to get to you. The topic above explains in more detail. Good luck!

[monkeybone]

I was literally just reading that post Thanks again

[monkeybone]

::UPDATE::

Sent a DM to @steeven, he replied and still pending results. Only posting to show that support is responding to messages, they are just buried right now.

[monkeybone]

::UPDATE::

After help from @steeven, this month I received my rewards from last month and this month. Thanks BAT team!