Low volume problem

1

I was viewing a video, then when I paused it Brave suddenly lowered the volume. At 100% volume, I can barely hear. All of my other browsers (Firefox, Edge, Chrome) are playing videos at full volume. I’ve seen reference to this happening and seen it suggested to create a new profile. I did that, and the volume issue is resolved. However, I lose all of my profile settings. I tried copying the default settings into the new profile, but then I end up with the same volume issue! What can I do to restore proper volume in Brave? I’m ready to move to another browser, as I’ve already spent hours. Any help would be greatly appreciated.

2

What you could do is to clear data copied to the new profile or make a new profile and then enable Brave sync to sync most data on to the new profile.

3

Thank you. I don’t see how to use Brave Sync to sync between profiles, though. Is there a topic on that?

4

I think this will help.

5

Thank you. I had looked at that, but I don’t see where it explains how to sync from Brave profile to Brave profile. I totally get this if I were trying to sync to another device.

6

@Saoiray @Aman_M might know more. Thanks.

7

@cheriemiranda if you have any extensions installed, try disabling them to see if it works.

8

Thank you. I only have two, and I disabled both. Same result…super low volume.

9

Can you try this in a private window as well to see if it’s working there?

गुरु, 16 फ़र॰ 2023, 10:10 को cheriemiranda via Brave Community <notifications@brave.discoursemail.com> ने लिखा:

10

Interesting! No volume issues in private window. What does that mean?

11

If private window and new profile works then generally it’s an extension that causes the issue. Tagging @Mattches for an insight.

12

@cheriemiranda,
Instead of disabling the extensions, can you try removing them entirely and test to see if the volume issue persists?

13

I completely removed both extensions, restarted browser, and there is still a serious volume problem. I now have zero extensions.

14

Is this an issue on any/all sites that play video or audio content in Brave or is it limited to a specific site(s)? If so can you please tell me which ones?

Thank you

15

Actually, it seems to be working now. Not sure if it took a bit to kick in or what happened, but the problem appears to have been resolved. Thank you so much for your help!

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