Issues playing Videos either Twitch or Youtube

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1

Description of the issue:

Hi guys, since yesterday, i’m having some weird issues anytime that i want to watch/reproduce any video on Youtube or Twitch. The video slow down continually until the point that it freezes completly, then, it fixes itself for a second and start again to slow down until it completly stopped.

How can this issue be reproduced?

  1. I open any video from Youtube or Twitch
  2. Wait a few seconds, and i see that is slowing down until it freeze completly.
  3. I refresh the webpage, but it continues doing the weird issue.

Expected result:
The video will start slowing down, sometimes even changing to lower resolution to keep playing until the video freezes for a few seconds, start again on max Resolution and proceed to slow down again, repeating the process over and over.

Brave Version( check About Brave):
v1.47.186 (Jan 25, 2023)

Additional Information:
The videos are played properly in another browsers.

If needed, i could try to provide a Gif, or a video, anything that you guy need, thank you.

1 Like
2

Hello @Rukenu

Thank you for reaching us and I’m sorry to hear you are going through this. Please try In Private mode or Guest Window to see if the behavior persist . If that works, try disabling your extensions to see if this is the cause of the issue.

You can open a Guest Window by going to Main menu → Open Guest window:

  1. On your computer, open Brave.
  2. At the top right, click Menu → More tools → Extensions.
  3. On to the extension you want to remove, click Remove.
  4. Confirm by clicking Remove.

Be waiting for your response!

3

Thanks you for assisting me, sadly, using Guest/Private mode does not fix the issue, i also tried to disable all the extensions just in case, but it didnt work either.

4

Hi again @Rukenu

Thanks for your reply, could kindly provide that short clip or gif to describe further what is your issue about?

Be waiting for your response.
Regards!

5

Sure, there ya go:

It’s a random video from youtube, you can see that it clearly slow down, more so when i set the quality to 1080p, the same thing happens on Twitch.

And this clip is from the same video on another browser at 1080p.

1 Like
6

Hey @Rukenu

Can you try disabling Hardware Acceleration in settings, to see if this resolves the issue?

You’ll find this in Settings --> Additional Settings --> System --> Hardware Acceleration.

Let us know if that works!

1 Like
7

Yeah disabling that worked, from time to time it still stutter a lil’ bit, kinda weird, but its way better now.

8

Hi @Rukenu

I’m happy that for now the issue is solved, if you have any additional question or the issue comes back let us know.

Have a great day. :wave:

9

Many people facing various issues with YouTube like pausing video and quality drop.

10

A mí también me pasa xd con Microsoft Edge y en Google Chrome me van bien xd ¿es que brave no es compatible con la aceleración por Hardware o que?

11

Hola @Bat4ever

Gracias por contactarte con el soporte técnico de Brave y es un placer asistirte, sobre tu pregunta la aceleración del hardware si es compatible con Brave, sin embargo puede influir en los textos o gráficos que ves en tu pantalla al momento de utilizar juegos, videos, etc… En ese caso es que recomendamos que se desactive.

Gracias por tu comprensión y que tengas un buen día!

1 Like
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