Help my missing BATS

Brave Rewards Rewards Support
1

Briefly describe your issue:
I verified my uphold wallet and then the funds disappeared and were never transferred. I had over 30 bat in here. wallet was verified around the Jan 29th date. Funds have not arrived.

What Operating System and Brave version are you using ( Menu --> About Brave )?
windows 7 Pro 64Bit -
Version 1.34.81 Chromium: 97.0.4692.99 (Official Build) (64-bit)

Is your browser wallet currently verified? (yes/no)
yes

What date did you verify your wallet?
Jan 29 2022

Have you been able to successfully receive payments in the past?
into my local brave balance yes. for about a year the Bat have been ading up.

Are you using a VPN? (yes/no)
no

Are you in a supported region (see here for list of supported regions)?
yes

Does your device pass the SafteyNet check (Android only)?
not an android

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
yes

1 Like
2

Adding this in here as this is the first i have seen this info… From my reward internals…

01/29/2022, 01:39:47 PM promotion_claimed 30.250000
01/29/2022, 01:39:45 PM fetch_old_balance 0
01/29/2022, 01:39:45 PM wallet_status_change PENDING ==> VERIFIED
01/29/2022, 01:39:45 PM wallet_verified uphold/e6f38
01/29/2022, 01:39:44 PM wallet_status_change NOT_CONNECTED ==> PENDING

wallet verified, 30.250000 bats missing. (not including the rest of the january Bats)

3

there is also this on the bottom of my log.

[Feb 13, 2022, 12:09:10.8 AM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Feb 13, 2022, 12:09:17.9 AM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Feb 13, 2022, 12:11:20.0 AM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Feb 13, 2022, 12:14:43.2 AM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Feb 13, 2022, 12:23:17.2 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Feb 13, 2022, 12:23:17.2 AM:ERROR:uphold_wallet.cc(330)] Transferring tokens failed!

4

They Fixed it! !!! !!! All of the Bats are back and i can has ADS again! Thank you Brave.

2 Likes
5

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