My BATS disappeared 6/01

Brave Rewards Rewards Support
1

Briefly describe your issue:

  • Yesterday being January 6, I checked my uphold wallet and when I finished connecting it my BATS disappeared, in the rewards section it previously said something like “your payment of 1.30x BATS will be processed on January 7” and now that is gone, so my BATS disappeared and being January 7 I did not receive anything

What Operating System and Brave version are you using (Menu --> About Brave)?

  • Android 11, Brave 1.33.106, Chromium 96.0.4674.110

Is your browser wallet currently verified? (yes/no)

  • Yes

What date did you verify your wallet?

  • January 6, 2022

Have you been able to successfully receive payments in the past?

  • It is the first month that I use brave

Are you using a VPN? (yes/no)

  • No

Are you in a supported region (see here for list of supported regions)?

  • Yes, i from argentina

Does your device pass the SafteyNet check (Android only)?

  • Yes

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

  • Yes
2

The same with me. ANd now?

3

Hi and welcome

Payments are being processed and normally take a couple of days to make their way across the blockchain and arrive in wallets, indeed you hopefully can see at the top of this page “payments pending”.

hope this helps

1 Like
4

Hi, I have a similar problem. Connected brave Android to uphold account. This uphold account was previously used with my laptop. Now on android i see the bat amount that was already in my uphold account. The 30 Bat on my android had disappeared. chrome://rewards-internals eventlog used to show the 30 bat (made a screenshot), now its empty. The logs show lots of errors. Help please!

5

Hi, sorry for your difficulties,

I suggest you start your own post using the following format https://support.brave.com/hc/en-us/articles/360018228951-How-do-I-submit-a-bug-report-. Often the support team will also need further info re your wallet id but you should do that via DM to a specific member of the team.

hope this helps and that the problem gets resolved quickly. I also suggest you get this in quickly before 1st February as there are always additional posts and problems at that month change point and posts can dissapear among the mass of questions, issues etc.

good luck

6

I will make a new post today as you suggested.
Thanks for your advice!

1 Like
7

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