Haven’t received Brave Ads on my laptop since December. I use to receive ads no problem but now I haven’t been getting them. I did the whole troubleshooting process for windows to make sure notifications are on for brave and focus assist is off, but still nothing.
@WyomingBeast Do u use VPN for getting ads in the past?
No, I have no VPN just used the browser normal like I would with google chrome and it worked really well giving me a lot of ads because I had the max set at 10 ads. Unfortunately haven’t received any ads in a long time.
Hi sorry for your troubles! Not sure if you have seen the support page article https://support.brave.com/hc/en-us/articles/360055013431-Why-don-t-I-see-any-Brave-Ads-after-enabling-them-.
Hope it helps you narrow down where the problem lies
Good luck
@WyomingBeast While we can walk through a lot of things, I see you mentioned doing the troubleshooting process. The answer to your question is essentially the same for those who have not yet received the most recent payments, which is to contact Brave Support. See details at Still no payout? read this before posting
Ok how do I go about contacting Brave Support directly?
As the post @Saoiray linked stated, just send them a DM with the following information:
- Copy/paste your Wallet ID (found on
brave://rewards-internals) - Your OS and Brave version (first three lines in
brave://version) - A screenshot of your Rewards panel in
Settings --> Brave Rewards
If you don’t know how to send a DM, right click on a moderators icon and select the Message button. You can also go to your profile, click Messages, create a new message, enter the information, and send.
How do I find a moderators profile? Do I send them the information you just put in the DM and explain the problem?
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