Not getting rewards / Stopped getting ads

Briefly describe your issue:

Hello, I have been using Brave since around December 2021 and haven’t received rewards once… Also since last month I haven’t been receiving ads.

What Operating System and Brave version are you using (Menu --> About Brave)?

Windows 11 - Brave Version 1.36.112 Chromium: 99.0.4844.51 (Official Build) (64-bit)

Is your browser wallet currently verified? (yes/no)

Yes

What date did you verify your wallet?

Feb 22, 2022

Have you been able to successfully receive payments in the past?

No

Are you using a VPN? (yes/no)

Yes

Are you in a supported region (see here for list of supported regions)?

Yes

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

Auto-contribute is off

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Hi and welcome to the community. :smile:

Below is a link to a topic that has information on common user issues. You can use it to troubleshoot your issue to make sure that there is nothing in your settings and such interfering with Brave Rewards. If after determining everything is OK on your side, and the problem is still there, you may want to DM a moderator. Just follow the instructions given in the post.

Also, moderator(s) may reply to your post. Just follow whatever instructions provided.

PSA: User FAQ - Support & Answers

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Hi
I think the problem is using the VPN.
Check if your account is flagged. Follow the procedure as in the link Not getting ads since 12th February. Am I flagged?

IF A MODERATOR reads this, please write a notice to discourage the use of VPN, to the attention of Brave users and post it in the first welcoming page of this blog. This a very recurring problem and some users get punished for using VPN even when using VPN for work in their company!.

Who doesnt use VPN nowdays? I use VPN.

To solve the probleme for the time being I suggest to install tor browser , but it is very slow, or use opera which has a built-in vpn.

@CerealLover Hi :slightly_smiling_face: You can use a vpn as long as your locations match. As you mentioned, a lot of people use vpn and especially in work environments. I think, if they were to post something, they should emphasize the “make sure your locations match” vs “discouraging use”. Unfortunately, there will be exceptions where you must use a vpn and just can’t match locations for whatever reason. You just won’t be able to participate on those devices.

Thanks for your answers. I guess this may be the issue, as my VPN doesn’t have a server in my country… That is fine, but will this be an issue for receiving payments if I have my Brave Wallet connected to a website like OpenSea for example?

@Grimc0de

No it will not be an issue for Brave Wallet. The Brave Rewards wallet and Brave Wallet are two different things. The vpn location match issue only impacts Brave Rewards.

If you can turn your vpn off just when using Brave Browser, as @CerealLover said, just check to see if your account is flagged. If you can’t use Brave Browser without the vpn, you won’t be able to participate in Brave Rewards on that device.

Cool, that was my main concern. Thanks for the help!

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