@eeeeeeeee,
Thank you for reaching out to us and thank you for this detailed report. The team is currently looking into a similar issue with other users presently. I do apologize for the inconvenience but I do appreciate your very detailed report as it is very helpful to us.
For you Rewards getting reset, I would reach out to us on our Rewards form and see if there is anything we can do for you on that front. As for everything else, I’ll be forwarding this information to the team and urging them to prioritize this higher.
Thank you.