Briefly describe your issue:
2 parts of the issue that I suspect are related:
- October rewards do not appear in my Gemini wallet.
- Wallet balance on Gemini widget is empty, but there is balance in Gemini.
Here’s a log snippet
[Nov 05, 2021, 9:27:20.4 AM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Nov 05, 2021, 12:39:40.3 PM:ERROR:gemini.cc(133)] Couldn't get balance
[Nov 05, 2021, 12:39:40.3 PM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
[Nov 05, 2021, 4:51:47.9 PM:ERROR:publisher.cc(774)] Publisher info not found
--------------------------------------------------------------------------------
[Nov 07, 2021, 12:12:28.2 PM:ERROR:refill_unblinded_tokens.cc(232)] Failed to get signed tokens
[Nov 07, 2021, 4:22:40.8 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Nov 08, 2021, 8:31:44.0 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Nov 08, 2021, 8:31:44.0 AM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
What Operating System and Brave version are you using ( Menu --> About Brave
)?
Version 1.31.88 Chromium: 95.0.4638.69 (Official Build) (64-bit)
Windows 10
Is your browser wallet currently verified? (yes/no)
Yes, Gemini
What date did you verify your wallet?
About 2 months ago.
Have you been able to successfully receive payments in the past?
Yes.
Are you using a VPN? (yes/no)
No.
Are you in a supported region (see here for list of supported regions)?
Yes, USA.
Does your device pass the SafteyNet check (Android only)?
NA
Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Yes