Have not received my BAT Reward

Brave Rewards Rewards Support
1

Briefly describe your issue:
I started using Brave Rewards and connected Brave to my Gemini wallet (first time) on Sept 8th. I still have yet to receive my Sept reward and the first-time connecting bonus on my Gemini wallet. All the accumulated BAT reward has disappeared from my Brave browser.

What Operating System and Brave version are you using (Menu --> About Brave)?
Windows 10 - V1.30.87

Is your browser wallet currently verified? (yes/no) Yes

What date did you verify your wallet? Sept 8th 2021

Have you been able to successfully receive payments in the past? No, this is my first time trying to claim the payment

Are you using a VPN? (yes/no) No

Are you in a supported region (see here for list of supported regions)? Yes

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold?? No Uphold link

2

Keep getting these loops of errors in the log also:

[Oct 07, 2021, 12:53:05.0 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Oct 07, 2021, 12:53:05.0 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Oct 07, 2021, 12:53:13.7 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Oct 07, 2021, 12:53:13.7 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Oct 07, 2021, 1:11:55.5 PM:ERROR:publisher.cc(774)] Publisher info not found
[Oct 07, 2021, 1:17:33.2 PM:ERROR:publisher.cc(774)] Publisher info not found

Wallet info:

### External wallet info

Wallet status: Verified

Wallet address: 6138c6f2-fbb3-4d7e-8064-b1c9c0dce8a7

Custodian: Gemini
3

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