Didnt receive any bat in my uphold veried account for this month payout

Brave Rewards Custodian Support (Uphold, ZebPay, etc)
1

Briefly describe your issue:

Got my wallet verified with uphold late in november, had an accumlated balance that i manage to transfer to uphold immediately and had about 12.5 bats left to be deposit for this month of november that would come as soon as the december payouts would start to roll out, well after a few days of waiting for the payout of this month december to rollout, i received a prompt message inside brave browser that my 10.750 bat for this month had arrived, a smaller ammount from the original 12.5 that i supposed to have, but okay, so i clicked to transfer to uphold, got prompted with the captcha system of the triangle and geometric figures, moved the triangle to the right figure, and received an error message that i couldnt even read, just flashed blank and disappeared, my bat ammount balance immediately went to zero bats, and nothing got tramsfered to my uphold account on that date, and thats it, this has happened 4-5 days ago, and didnt receive any transfers to my uphold account for this month payout… so what has happened? will i receive my 10.5 bat for this month of november?

I also opened a ticket on a different matter, also related to discrepancies on the ammout i had accumulated and the ammount i end up receiving when i first veried my uphold account late in november, i opened up a ticket, number 168536, regarding that issue, but it has been 8 days and didnt had a reply on that either, to this day, therefore im asking for help over here.

Please, can anyone here give me a hand so I can get the rest of my tokens? Thank you.

What Operating System and Brave version are you using (Menu --> About Brave)?

My Operating System is Windows 10 and I’m currently using the Brave version
Versão 1.46.140

Is your Brave Rewards Profile currently verified? (yes/no)

Yes

What date did you connect a your Brave Rewards Profile?

Late november i think. about 8 days ago i veried my account with uphold since my country had its status as region supported reinstated.

Have you been able to successfully receive payments in the past?

Yes i had, then there was the issue with the not supported region for a while, under that time i was only accumulating bats inside brave browser account, and recently in late november i verified my account with uphold again and i was able to transfer at least part of the Bat i had accumulated (issue related to my opened ticket 168536, balance discrepancies).

Are you using a VPN? (yes/no)

No

Are you in a supported region (see here for list of supported regions)?

Yes I am

Does your device pass the SafteyNet check (Android only)?

Yes it did

Have you fully completed Uphold’s CDD requirements?

Yes I have

2

Please read the notice at the top. They are gonna do payouts for users who haven’t received it, again. Hopefully that solves issue for you.

3

still havent recived anything on my uphold account for November, opened another ticket describing the issues i faced, so far no reply, i have an uphold verified wallet, latest browser version, and this issue happened twice this month, when the payout began to roll out, had this happened to me for the first time, was supposed to receive 12.15bat, clicked to receive the balance of November that supposedly had arrived, it showed 10.0 bat, proceeded to do the whole captcha verification with the geometric symbols that you have to drag to the right figure, as soon i completed this step i immediately got an error, but not message of what the error was about, browser just refreshed the page and that’s it, balance now zero bat, and no funds transferred to my uphold account. now this last week again received the same message, your bat have from the month of November have arrived, so i clicked the hyperlink to receive it, but now from the original 12.15bat brave rewards claimed i had only 1.0bat to be received, which is baffling??, yet i tried to receive the 1.0 bat, did the whole captcha security thing and error again, webpage refreshed and end up receiving nothing on my uphold account, now the browser displays this small one sentence message, congratulations your November rewards have arrived. that’s it, no deposit for any bat from November was made to my uphold account.

still waiting for some kind of reply to solve this issues.

4

Please raise a ticket at

DO NOTE,
Its very much possible you’ll get a reply only after 2nd of January 2023 because of the holidays.

5

I have not collected my rewards yet but I have problems.

6

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