Facing problem when i am going to verify my account to uphold

Actually I changed country for that and still its showing me this error.

Hey, as of now you can only verify in the countries listed below →

If you aren’t in those countries you can’t verify with Uphold/Gemini as of now. Brave’s working on getting workable countries back for verification.
Also please, next time before posting just check the Community for information instead of creating a new post without searching for topics. Cheers!

i am living in united state right now its i supported country. So tell me why still showing me error?

Did you move to the United States a while ago and made your Uphold/Gemini account with KYC/AML
Docs from other nation?

If you’ve been in the US the whole time and have completed KYC/AML using US Docs then I guess you’ll need to raise a ticket →

Have you ever had a passport or other document from a country?

Issue that has been occurring with a lot of people is a mismatch between KYC. Uphold sometimes can be content with just updating the mailing address and submitting those documents, but Brave isn’t. What happens is the API communicates between Uphold and Brave about your information. The crazy part is Brave staff can’t access it, but the system does.

So what could be happening is it’s seeing your prior passport for whatever country you were in and it’s telling you it’s an unsupported region based on that. Unless/until that’s updated between their systems, you’ll likely have this problem.

Part of the reason for it is because it’s an extra layer of fraud protection. It’s easy to fake a mailing address but harder to get official government licenses/passport.

Whether you need to submit new passport/government ID from a prior country or you already did and Uphold may not have updated, you may want to check with them by doing a support ticket with Uphold at at https://support.uphold.com/hc/en-us/requests/new (according to their support article at https://support.uphold.com/hc/en-us/articles/360043214052-How-to-update-your-information )

You always can try to reach out to Brave’s support as well, by doing a support ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431 but Brave will be limited on what they can do if it’s something that needs changing on Uphold’s end.

1 Like