Can't login to (Ally Bank)

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.

Delete the any text above the line separator below before posting

Description of the issue:

I’m unable to login to Ally Bank. I’m on Brave Version:

Version 1.9.72 Chromium: 81.0.4044.138 (Official Build) (64-bit)

I’m able to login to login to Ally Bank on Brave Nightly:

Version 1.11.17 Chromium: 81.0.4044.138 (Official Build) nightly (64-bit)

When you login to Ally Bank, it forwards you to, where it seems the release version of Brave is getting an error. Here’s a screenshot of the console from Brave Nightly (left) and standard Brave (right), when all I do is navigate to (not inputting my password or submitting anything):

How can this issue be reproduced?

  1. Go to and look at the console
  2. You should see:

chunk.9d94d602a188ecd5c022.js:1 POST https:// secure. ally. com/capi-gw/session/status/olbWeb 401 (Unauthorized)

  1. In Brave Nightly, go to and look at the console.
  2. You should not see this error.

Expected result:

Being able to login to Ally Bank

Brave Version( check About Brave):

Version 1.9.72 Chromium: 81.0.4044.138 (Official Build) (64-bit)

Additional Information:

1 Like

Hi @chess . Sorry for the delay in replying.

I’ve adjusted a filter in Easyprivacy, not sure if it’ll help. Give it 24-48hrs, see if it helps.

still seeing the same issue today. works fine in Firefox with identical extensions

While no longer shows that error in the console, I’m still unable to login. On I get “Your username and password is invalid”.

When I try on I get a 404.

okay, looking into it. Does Shields affect it?

On Brave Nightly, I can login to if I disable shields.

On standard Brave, disabling shields does not help. I still can’t login. I’ve also tried keeping shields enabled, and allowing all cookies and fingerprinting attempts in the Shield options.

1 Like

Login works for me again with or without shields as of 1.8.95 Chromium: 81.0.4044.138.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.