Cant Hi , i cant connect uphold with mobile and pc device coming wrong area problem but im still in Uk so no idea why pls help anybody witgh 1 deciced i cant connect a long time thx a lot

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Hi , i cant connect uphold with mobile and pc device coming wrong area problem but im still in Uk so no idea why pls help anybody witgh 1 deciced i cant connect a long time thx a lot

Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
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Briefly describe your issue:

What Operating System and Brave version are you using (Menu --> About Brave)?

Is your browser wallet currently verified? (yes/no)

What date did you verify your wallet?

Have you been able to successfully receive payments in the past?

Are you using a VPN? (yes/no)

Are you in a supported region (see here for list of supported regions)?

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

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Have you ever had a passport or other document from a different country?

Issue that has been occurring with a lot of people is a mismatch between KYC. Uphold sometimes can be content with just updating the mailing address and submitting those documents, but Brave isn’t. What happens is the API communicates between Uphold and Brave about your information. The crazy part is Brave staff can’t access it, but the system does.

So what could be happening is it’s seeing your prior passport for whatever country you were in and it’s telling you it’s an unsupported region based on that. Unless/until that’s updated between their systems, you’ll likely have this problem.

Part of the reason for it is because it’s an extra layer of fraud protection. It’s easy to fake a mailing address but harder to get official government licenses/passport.

If you need to submit new passport/government ID from your current country, you will need to create a support ticket with Uphold at at https://support.uphold.com/hc/en-us/requests/new (according to their support article at https://support.uphold.com/hc/en-us/articles/360043214052-How-to-update-your-information )

You always can try to reach out to Brave’s support as well, by doing a support ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431 but Brave will be limited on what they can do if it’s something that needs changing on Uphold’s end.

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thx for answer , but i hacent problem before , i use brave long time , then start problem with connect 1 decise so connect another being not a problem just when i back from holiday coming wrong area and cant connect device

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That doesn’t matter. Things change.

And I asked you a question, if you’ve ever had a passport from anywhere other than the UK? Not sure why you’re not answering. It’s kind of an important question.

A lot of people who say as you are end up revealing they were originally from India or some other country which Brave does not support at this time. If the passport is from one of those countries, then you’ll not be supported until you update to UK identification.

And to further show how things change:

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my nationality is different but im live in uk so

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no idea whats a problem

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