Uphold account only connects to pc but not mobile

[brianl]

Briefly describe your issue:

What Operating System and Brave version are you using (Menu --> About Brave)?

Android 14; Build/UP1A.231005.007

Is your Brave Rewards Profile currently verified? (yes/no)

Yes

What date did you connect a your Brave Rewards Profile?

Have you been able to successfully
receive payments in the past?

Yes

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?

Yes

Does your device pass the SafteyNet check (Android only)?
Yes

Have you fully completed Uphold’s CDD requirements?
Yes

I am connected on my pc, and usually I am connected on my mobile also as they share the same uphold account. When I try to link my uphold through mobile, I get promoted to put in my 2fa and then an email verifying is me, after going through all the steps my mobile uphold still doesn’t connect.

[Saoiray]

@brianl

after going through all the steps my mobile uphold still doesn’t connect.

@brianl Are you using Uphold app? If so, you may need to temporarily uninstall it. A lot of people have had similar issues for years. Sometimes as you go through the login process and all, it opens the app and does the login there, but it has to be done through the Brave app.

[brianl]

Ye that’s exactly what’s happening, but thanks for your suggestion, I’ll try that now.