Please provide us with the following information. Note that most users will be redirected to our Premium support form for assistance with VPN issues, as providing support may involve sharing sensitive information that should not be made public.
Type of device (Desktop, iPhone/iPad, Android phone, etc.):
iOS 17.5.1
Brave version:
1.68.1
Detailed description of the behavior:
I just recently purchased Brave VPN subscription on my mobile device (iOS) I wasn’t aware at first of how to link the subscription service to my desktop to also enable VPN. I did find the article
And followed the instructions exactly, but while on my mobile device when I get to step 4, it appears to get stuck on the screen and I get the Brave loading icon. It never completes this step. So now when I logon to my desktop it doesn’t find any subscriptions that I can link.
My apologies for this trouble in getting your account linked to desktop. Would you kindly try to go through the steps once more, but this time, before logging into your Brave account, please disable Brave Shields and type in your email to see if you are able to get the page to load when you click the link to login.
If you are still unable to link the subscription, we’d be happy to assist further through our support email so to avoid sharing any personal info in this public forum. Please open Brave browser and navigate to Settings > Brave Firewall + VPN > Contact Technical Support to then send us a support request.
Thanks for the quick reply. I tried your suggestion but was unsuccessful. I will add that before I found the article on linking subscriptions I did try a few things and ended up creating an account through both my desktop and mobile device. It looks like that might have messed things up as I should have setup everything exclusively on one device only. I will pursue technical support for help.