I am unable to access safe site links from my email while using Brave. They keep getting blocked. I’m not tech savvy, AND I’m getting VERY frustrated! I was able to access them before, and now it is not working! I tried checking my settings several times, but can’t find a reason for being blocked. Please help!
Description of the issue: How can this issue be reproduced?
Yes, I have tried turning off the shields to no effect.
No, I have not tried using in Private Window. I have no idea how to do that.
I don’t even know what a hamburger menu is, let alone create a new profile on one. Sorry.
Yes, I am using Avast VPN. No proxy. I did try turning it off, and was able to access the sites, but could not access anything with it on. I also tried to troubleshoot via the VPN software, but since I REALLY don’t know what I am doing, it did not change anything.
I don’t know if I should contact Avast or what! Feeling so very frustrated right now. I was not having this problem yesterday and was able to access everything w/o a problem and the VPN did not need to be turned off.
Awesome. I know I’m of little help but I’ll try to get back to you tomorrow if nothing else. Mainly was getting this part out of the way so people who are experts can narrow things down and help. Basically, I was trying to help with the triage.
Your email in Brave’s browser (like Yahoo, Gmail, or whatever) or you using a mail client (like Mail, Outlook, or something else installed on your PC)?
Which indeed makes it sound like the culprit. But now how to tweek things or what to do about it is kind of above my level of expertise, sadly. I’m not sure if @Chocoholic, @CerealLover, or @289wk might have any ideas. They tend to do a lot better with this type of stuff. Otherwise, we’ll hope maybe someone from Brave sees this soon and can help you with it.
INFO BELOW IS JUST FYI SO YOU KNOW FOR THE FUTURE
Right Click on the Brave icon, you’ll see option that says New Private Window or you can just press Ctrl + Shift + n and it will open a new window in Private Mode.
Private Mode opens a window that will have cookies deleted when you close it. Also it runs without any extensions open. Usually we have people test in Private Mode to see if it might be an issue with an extension they are using, among other little things.
Hamburger menu is this:
You should see it in the upper right of your screen. On smaller devices, such as Android, it can be three little dots instead of the lines. Clicking on it is where you access all your Settings and all. So you’d click that and then Create a new profile as you see below:
If you are paying for the product I suggest getting in touch with their Support. Most likely what is happening is it’s attempting to ‘protect’ you by blocking processes/apps on your computer that it doesn’t know about, and it doesn’t whitelist the Brave browser, so it blocks it.
‘Avast VPN . . . turning it OFF, and was able to access the sites’
But, while Avast VPN is ON, test something - in a Brave Browser > New Private Window . . . go to your webmail account and in a new e-mail message TO YOU, send TO YOUR e-mail address, the following URL address: