Brawe Wallet Restore

Greetings,

So…I am seeking for help :slight_smile:

I have created a Brave account + Uphold account + Wallet account. I have saved my crypto restore words and for some reason, the Brave browser crashed but that is ok. Nevermind. What bothers me is that I cannot access to my Brave Browser Wallet anymore. I enter the password and it says that my password is incorrect. After I tried several times I gave up and reached for the restore button which is not working.

Steps to Reproduce: 1. Open Brave Browser and go SETTINGS // WALLET // LOGIN

Actual Result Password Incorrect + Restore Button Is Not Working

Expected result: I wanted to log in or to restore my account with safe words

Operating System and Brave Version - Windows 10 user // Version 1.0.1 Chromium: 78.0.3904.108 (Official Build) (64-bit)

@iamwadaade I have just restored a crypto wallet using secrete seed phrase, I didn’t see any issues.

@sriram Can you check it from your end and assist the user?

Thanks!

@iamwadaade just to be sure you are using the Brave Crypto Wallet recovery seed when restoring the wallet? I just want to make sure you are not entering the rewards backup code for wallet. I don’t see a reason for it to fail when restoring as long as the 24 words are valid and spaced correctly. Are you typing in the words or pasting it from the backup file?

PS: Do not share the code words here or in DM to anyone.

Hey guys. Thanks for a quick reply. Problem is that I cannot even click on “restore account”

I have navigated here: chrome://wallet/
I know I am using the correct password because I wrote it down on a paper so that should be covered. When I go to inspect element and navigate under console everything is clear. No bugs there. But still…I cannot restore the account.

When I click on “restore account” it just push me back to enter password which is not working.

Here is a video record.

Hi,

I have this exact same problem!

The “Restore account?” and “Import using account seed phrase” button under “Log in” don’t do anything when they are clicked on. It just wants you to keep putting in the password, which doesn’t work, even though it is correct!

Hoping for a solution/update on this soon!?