Brave Rewards Suspended Temporarily

Brave Rewards Rewards Support
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Briefly describe your issue:

My Brave Rewards Profile has been temporarily suspended due to “flagged/suspicious” behavior. However, I have been using the Brave Rewards system since almost the very beginning. I have never had an issue with it until now when my account suddenly got suspended, which surprised me. Normally I wouldn’t make a post since it said the account would be reviewed automatically, but I would hate to lose my Account/Profile after having it for so long simply because of an automated system. I have never done anything against the ToS as far as I know. Rather I just simply collect my rewards each cycle. Thank you for your patience and any help you can provide.

What Operating System and Brave version are you using (Menu --> About Brave)?
Windows 10 Pro

Version 1.51.110 Chromium: 113.0.5672.77 (Official Build) (64-bit)

Is your Brave Rewards Profile currently verified? (yes/no)
Yes.

What date did you connect a your Brave Rewards Profile?
I assume the 'a" is a misspelling and it meant “When was it connected?”. I can’t see the date though since the account is suspended.

Have you been able to successfully receive payments in the past?
Yes. I have been using the Brave Browser since very early on from the initial release.

Are you using a VPN? (yes/no)
No.

Are you in a supported region (see here for list of supported regions)?

Yes I am in a supported Region.

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices?

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You will have to submit a ticket here and they will check out the problem. https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431 For me they have gotten back fairly quickly within a day or two.

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Thank you very much for the help and link! I put in a Support Ticket and will wait for a response!

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Same thing just happened to me. I’ve been using Rewards since the very beginning without issues, then just now I was flagged. I guess they have recently made some changes to their algorithm that flagged us. I opened a support ticket also and am waiting for a response.

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Unfortunately I have been a victim of getting flagged as well. They do not tell you the reason for it however, because they do not want people to abuse the rewards system basically. I can only theorize I may have been flagged due to 1. not having enough of a downtime in between opening browsers, for example, shutting down a computer and opening immediately on my mobile phone , or 2. taking part of those new tab page ads every hour. Since I have been more careful of these two things, I have not been flagged since.

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I doubt either of those theories is the reason you were flagged. 1. is completely normal and expected browser usage. 2. clicking on ads does not earn you BAT, and is also normal and expected usage also.

We have to keep in mind this is alpha-stage technology and as such there is surely still much progress to be made until we can assume that Brave’s systems are stable and reliable.

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We are many in the same situation. I think the crashes increased with the switch from vBAT to BAT. It has been very unfortunate for us. The most difficult thing is not having information about our situation and only being able to theorize

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I just received a response from the Brave team and they said after reviewing everything they are still going to keep it flagged which is extremely frustrating. I replied asking if they could at the very least give an explanation as to why it was done. I really don’t understand what I could have done to cause it to be flagged. I collect my Brave rewards, sell the BAT tokens on Uphold, and that’s literally it. I do also keep my computer/browser open most of the time on any given day, but would that really cause it to be flagged as suspicious?

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most of us remain without answers

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In my experience with previous tickets, they probably won’t get back to you again, and I wonder if many of the replies to the support tickets are just copy/pasted auto-responses anyway. My guess is the support team are struggling to keep up and don’t have time to look into each individual case.

It’s frustrating and I will try to bring this up with someone who works for Brave. If enough of us have this issue they will need to look into it.

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You, and thousands of users, have been flagged because Brave needs to reduce the amount of rewards they are willing to share. Bear markets have these consequences :frowning:

As mentioned above, you can open a ticket. But you will very likely get a template answer and no one will ever look at your case.

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Nice conspiracy theory but that’s not how the system works, I’m sure you know that.

Your second point may be true, however. I will update if/when my ticket gets looked at.

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We have reviewed the flag, and your Rewards profile will not be reinstated. It will remain flagged.

This is what I received. Not surprising given the other reports on here, but very disappointing considering I have been using and endorsing Brave Rewards since the beginning.

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It seems a few guys on Reddit have the same issue. I pinged some of the Brave team on Twitter about it. Not much else we can do.

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I told you :slight_smile:

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The same thing happened to me.
I’ve been using Brave Rewards since at least 2021.

I’ve been unable to log in for a few weeks or maybe around a month and finally when I was able to log in, I got excited and hopeful, but my 2 Factor Authentication software messed up and I had to reinstall it.

So it took maybe 10-25 or so minutes to get the 2FA working so I could get the number. I put in the code and when I logged in, it said my account has been flagged.

I contacted support and they gave me the same generic answer:

"Sometimes your Brave Rewards profile can be “flagged”. That usually means our systems noticed some irregular activity associated with Brave Ads. “Irregular activity” is activity that would be considered unusual compared to an ordinary person using Brave Ads as part of their overall, everyday browsing experience.

We have reviewed the flag, and your Rewards profile will not be reinstated. It will remain flagged. "

I don’t know what I did wrong, but I believe it is related to their computer system malfunctioning and/or possibly my computer malfunctioning, which was why it wouldn’t let me log in.

It really stomps on all my positive feelings towards Brave if they will take away something I look forward to and not give me an actual reason.

I am still hopeful that something can be done to unflag my account, because I want to keep recommending Brave Browser to friends and family and to keep using it with all positive feelings.

I found the Terms of Service and read them and I didn’t violate any of the rules, but also, nowhere in their terms does it say that they will flag your account. If you search the TOS for the term “flag” you will see it is not mentioned even once.

10. Prohibited Conduct

While using or accessing our Services, you will not:

  • (a) violate any applicable law, contract, intellectual property or other third-party right or commit a tort;
  • (b) engage in, encourage or promote any activity that violates these Terms;
  • (c) attempt to circumvent any content-limiting techniques we employ;
  • (d) develop or use any non-Brave scripts or applications designed to scrape, or extract data from the Services;
  • (e) use the Services in any manner that could interfere with, disrupt, negatively affect or inhibit other users from utilizing the Services or that could damage, disable, overburden or impair the functioning of the Services in any manner;
  • (f) use the Services for benchmarking purposes or for the purpose of developing a competitive product; or
  • (g) manipulate, or attempt to manipulate, the Services in any way.

19. Termination and Suspension

We reserve the right, without notice and in our sole discretion, to terminate or suspend your right to access or use the Services with immediate effect. We are not responsible for any loss or harm related to your inability to access or use the Services.

So if I didn’t violate any of the rules, and none of the rules say you can get flagged, I want to know what is going on.

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Do you have a Twitter account? If so, send a direct message to @BraveSupport and you can arrange to join a screen-share with one of their engineers who will investigate. I’m currently in the process of setting this up with them.

I believe my flag was caused due to a failed update of Brave desktop a few days ago. The update succeeded after the second attempt, but I think the initial failure made it look like I was tampering with the internals. It sounds like your issue is similar.

Don’t give up on Brave yet. I give them the benefit of doubt because they are a startup and we can’t expect them to get everything right the first time. They do respond on Twitter and try to help.

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