- Windows 8.1 laptops
There are some Chrome/Brave crossover issues here, but please hear me out, as they seem connected.
My wife uses Chrome and has long (yet not always) had issues logging into the Virgin Mobile Canada website – https://www.virginmobile.ca/ – while using Firefox (as I have for ages) would let me log in with the same info and password no problem, and it has always been that way.
I switched to Brave a couple of weeks ago and had to log into Virgin Mobile Canada for the first time this morning, and just as my wife experiences with Chrome, Brave wouldn’t let me log in. I loaded up Firefox and using the same info via the same synced password manager I use in Brave, was able to get in without a problem.
To clarify: Using Chrome and Brave, we aren’t getting error messages on the site, but after we enter our account info and password, the site just wipes out the password and expects it again. Rinse and repeat. FF has always allowed me in on the first go.
One important note is that my wife used to be able to access the Virgin Canada website with Chrome, with no problem. She doesn’t recall exactly when the login problem arose, but it’s been several months at least, but not getting into years.
She’s already tried clearing her history and cache, and that had no effect on being able to log into the site.
I know Brave and Chrome are both based on the Chromium FOSS, so the fact that both browsers are having issues connecting to the same site doesn’t particularly surprise me, I’m just confused about why that issue is happening at all.
I’m hoping someone may be able to tell me what options/toggles/settings I need to change on Brave in order to access that site without issue, which will then (I’m hoping) be able to troubleshoot my wife’s issues with Chrome as well.
Thanks for any suggestions you can offer.