"Brave Ads Stopped After Connecting ZebPay — Previously Receiving 80+ Ads"

Brave Rewards
1

Hi Brave team,

I’m facing an issue where Brave Ads suddenly stopped after I connected my ZebPay custodial wallet. Here’s a quick summary:

I’m in India, and campaigns are active here.

I was receiving ads perfectly before connecting — around 88 ads in 3 days (from 37 → 77 → 88).

Right after connecting ZebPay, I haven’t received any ads at all, not only did ads stop, but the ad count completely reset to 0 in the Brave Rewards panel. I had around 88 ads shown in total over 3 days, and immediately after linking ZebPay, it dropped to zero.

Could this be related to the cooldown or some sync reset?

I haven’t changed anything in my settings. Everything (notification ads, new tab, search ads, etc.) is still enabled.

Catalog is updating fine:
Catalog last updated: Tuesday, 15 April 2025 at 11:49:02
Locale: en-IN

I suspect this might be related to the fraud-detection cooldown or temporary flagging after the wallet connection + ad spike.

Could someone please check my account/device ID and confirm if it’s flagged or in cooldown?

Let me know if logs or a diagnostic ID are needed — I’m happy to provide them.

Thanks!

2

Hello - The ad counter resets if you connect your profile to a custodian for the first time. You are not eligible for earning while your Rewards account is in a non-connected state.

If you submit an issue below we’d be happy to take a closer look. Thanks!

https://support.brave.com/hc/en-us/requests/new?ticket_form_id=1900000382047

3

Hi Evan,

Thanks for your response.

I understand that the ad counter resets upon connecting a custodian account, but I had a quick follow-up:

I’ve connected the same ZebPay account on both my PC and mobile. On my PC, I’m still able to receive ads as usual — but on my mobile, I haven’t received a single ad since connecting ZebPay.

Could you help me understand why it’s working on one device but not the other, even with the same account connected?

Thanks in advance!

4

Please check your notification settings in the browser and on your Android device.

https://support.brave.com/hc/en-us/articles/360058972091-Push-Notification-Test