Brave ads stopped weeks ago, and I don’t know why…I haven’t changed anything. Please help. Thank you
This is on my phone: Android 13; Brave 1.73.104, Chromium 131.0.6778.204).
No, my Brave Rewards Profile is not connected to a custodian or Solana?
I connected my Brave profile a long time ago (several years ago), but my account has gotten “disconnected” many times, requiring me to reconnect.
Yes, I have been able to successfully receive payments in the past.
No, I am not using a VPN.
Yes, I am in a supported region.
Hello! If your Rewards profile is not connected to a custodian or Solana, you are ineligible to receive monthly payments.
How many ads have you seen this month? (brave://rewards)
My apologies, yes…my account is and has been connected to a custodian.
@LenaAtomika I think there is a bit of confusion as to which way you’re questioning things. Let me try to address it all here:
Every 90 days, give or take, this happens. It’s just a security measure by Uphold. Usually we can still receive payments as it would remain connected on the back end, but it’s still good to sign in again when it does disconnect.
If you mean you have not been seeing ads, then this may not be unusual. How many ads we see are dependent on the number of ad campaigns in our area. Each ad campaign has view limits for how many times each person can see their ads. If there are not many campaigns or if you have hit the view limits for existing ads, then you will not see them.
If you’re curious, you can always look at https://sampson.codes/brave/ads/my_region/ to see how many ad campaigns are in your region. But keep in mind it shows all campaigns regardless of operating system. You would need to check what OS each says they appear for. Then it also shows view limits, how much they pay, etc.
NOTE
The other way which wasn’t sure if you meant would be receiving your payout. If ads are showing but you say you have not been receiving pay, then I would suggest you create a Rewards Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431