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Description of the issue: How can this issue be reproduced? 2023-02-21T23:00:00Z
Bitwarden extension AND bitwarden website : impossible to get connected - Username or password wrong.
It works without problem in firefox …
Expected result:
**Brave Version( check About Brave): Brave est à jour - Version 1.48.167 Chromium: 110.0.5481.104 (Build officiel) (64 bits)
**Additional Information: works in firefox - I sent my trouble to Bitwarden - No issue provided for the moment
Hello @GUS2, thank you for bringing this to our attention. Have you tried deleting cookies and cache recently? Besides BitWarden are you using any other extensions that might be causing conflict? Have you tried accessing in a private window. Let us know if this works. Regards.
Hi Jarc, I already did it without success . I’ve got the same problem with the bitwarden website. Login is impossible too but it works on firefox !!
Best,
@GUS2,
Can you please try visiting bitwarden.com, opening the Shields panel and setting the cookies control to Allow all cookies, then try logging in? If it works, try logging in via the extension as well.