BAT payout missing after Aug 7th payments completed

Brave Rewards Rewards Support
1

Briefly describe your issue:
Hi there! I did not receive the BAT payout for August 7th, 2021. When I last updated brave (about 2 or so weeks ago) there was a little white bar that said 7 point something BAT would be arriving in “x days.” A few days ago, before the day counter could reach 0, the white bar disappeared. I figured maybe it disappeared because the payment was processing, however I now see that payments to verified wallets for the August 7th payout are now complete.

What Operating System and Brave version are you using (Menu --> About Brave)?
OS: macOS Big Sur v. 11.2.3
Brave version: [Version 1.27.111 Chromium: 92.0.4515.131 (Official Build) (x86_64)]

Is your browser wallet currently verified? (yes/no)
yes

What date did you verify your wallet?
Not sure of an exact date… Many months ago, I believe January of 2021.

Have you been able to successfully receive payments in the past?
I did have an issue around March/April where I stopped receiving ads and therefore payments. I believe the issue was related to me using a VPN and my wallet being flagged (my wallet was manually un-flagged by Steeven and I have since tried to stop using a VPN with brave)

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes

Does your device pass the SafteyNet check (Android only)?
(not sure how to run this check on my MacBook Pro

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Auto-contribute is off/has never been turned on.

2

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

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