All I get is "This site can't be reached."

Browser Support Desktop Support
1

Description of the issue:
How can this issue be reproduced?

  1. Any site I try to go to, all I get is the message “This site can’t be reached”.
  2. The message also says: DNS address could not be found. Diagnosing the problem.
    DNS_PROBE_POSSIBLE

Expected result:

Brave Version( check About Brave):

Version 1.73.104 Chromium: 131.0.6778.204 (Official Build) (arm64)

Additional Information:
This started a few months ago. I could never fix it. So I switched to Safari. It works fine. Today I tried again. This time I exported my bookmarks, deleted the app and downloaded the latest version, hoping it would clearup. But no. Same message. Can you help me?

2

Where Brave Browser is usually installed on a Mac OS computer.

  • /Applications/Brave Browser.app

  • /Library/Logs/DiagnosticReports/(Brave Browser diagnostic reports - filename extension: .diag)

  • /Users/your_user_shortname/Library/Application Support/BraveSoftware/

  • /Users/your_user_shortname/Library/BraveSoftware/ (older versions)

  • /Users/your_user_shortname/Library/Caches/BraveSoftware/

  • /Users/your_user_shortname/Library/Logs/DiagnosticReports/(Brave Browser crash reports - filename extension: .crash)

  • /Users/your_user_shortname/Library/Preferences/com.brave.Browser.plist

IMHO, REMOVE the Brave Browser installation, entirely.

And then, start from scratch.

Import your bookmarks after you have Brave Browser running.

3

As far as I know, I did remove the Brave Browser entirely. Unless there’s something else I have to remove.