Why am I paying twice for my VPN subscription?

Browser Support Firewall + VPN
1

Please provide us with the following information

Type of device (iPad pro, iPhone 10, etc):
intel Mac book

iOS version ( Settings --> About --> Software Version ):
14.2.1(23C71)

Detailed description of the behavior:
I subscribed to use a VPN service, but when I received the payment receipt email, I realized that the payment had been made twice.

Why is this like this?? If this happens, isn’t the price different from what you initially told me?

And even if you press Cancel Subscription, the canceling button circle continues to rotate and cancellation does not occur.

2

Brave Premium Product Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360003078831 so @B-Lee and others at Brave can help.

1 Like
3

As @Saoiray mentioned, please fill out a Support Ticket so that Brave can resolve this issue. This is not intentional and may be due to two active subscriptions or another issue. Since this requires us to request personal information, it is best to send a ticket and we will be happy to assist.