Support: no answers anymore

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1

Please provide us with the following information

Type of device (iPad pro, iPhone 10, etc):

MacOS

iOS version ( Settings --> About --> Software Version ):

12.6.8 Moneterey

Detailed description of the behavior:

Hello,

i have tried multiple times to cancel my plan with support request emails - within the money-back guarantee. since one or two weeks i got no email at all back and i am charged for a monthly fee.

I would really like to have a refund

2

@haertner,
We do apologize as we have a very high volume of tickets right now. Please share your ticket number with me here and I’ll be happy to ensure someone takes a look.