A few months ago I purchased a VPN subscription and it appears to have turned itself off without notifying me. I’m using iOS 14.1 with Brave version 1.22 (20.12.02.00), and I am encountering the following error trying to re-activate the VPN.
How can I get past this error message? Do I need to reinstall Brave? Is there a way to configure Brave so that it doesn’t connect to web sites if the VPN isn’t working? (If I wanted to connect directly I’d just use a regular browser…)
@cej,
Apologies for the late reply.
Thank you for bringing this to our attention. I’m going to reach out to a Guardian team member to assist you here.Do not un/reinstall the browser at this time.
Please open Brave and navigate to settings > Brave Firewall + VPN and then tap on “restore existing subscription,” to be sure to correct status is reflected as monthly or annually. Please try to connect and if you are still experiencing this issue, please tap “contact technical support” in settings of Brave and select to include your App Store Receipt so that we can assess this issue further.
Cej: My sincere apologies for this delay in service. Our engineers are looking deeper into what is causing this issue as we understand there is no way for users to send us the App Receipt we originally requested due to the way the app functions within Brave.
If you have a new device you can use your single subscription on up to 5 devices that use the same AppleID so you absolutely can install on your device and should be able to connect normally.
As a last resort you can also try deleting and reinstalling Brave on your current device to try to connect the VPN but this is not ideal as you will lose your blocked tracker counts in Brave. I will also be posting to the forums when there is a complete fix for this issue from our engineers to notify everyone.
Thank you for your patience while we work to resolve this issue.
I tried upgrading to the latest version of Brave (1.23) and the problem persisted. After uninstalling and reinstalling Brave, I was able to connect to the VPN again.
I am experiencing the exact same issue now after my first month of use of the vpn. Is uninstalling and reinstalling the browser the only fix for this at the moment??? Looks like this issue has been occurring unresolved for lots of people for months now. I’d rather not have to reinstall the browser
I apologize for the delay in reply. Unfortunately, if you are unable to install the VPN profile to initialize the connection, the current workaround is to delete and reinstall the Brave browser. Your subscription will not be affected by reinstalling. This issue should not continue to occur once you reinstall the app. I do apologize for this inconvenience.
After reinstalling Brave 1.32.3 my VPN issue has returned. When I go to firewall + VPN settings and try to enable the VPN, it still shows up as disabled in Settings.
My apologies for the delay. It looks like your subscription needs to be re-activated since you have reinstalled Brave. Please try navigating to Settings in Brave > Brave Firewall + VPN. Even though it says disabled, when you tap on it, does it show you the subscription options? If you tap on “Restore” in the upper right corner are you now able to connect?
Apologies for the confusion. It looks like you are looking in the device settings rather than Brave Settings. Please open the Brave app and select the three dots in the bottom right, tap on Settings > tap on Brave firewall + VPN. If you try to enable it from this screen does it pop up with subscription opens like this image? This is where “Restore” is at the top right of the screen.
Thank you for the update and we are glad to hear you are able to connect now. It seems you have run into a bug that we were in the process of investigating and are testing a resolution for now.
If you ever get into a state where you keep turning the Firewall on, and it immediately switches to off, please navigate to Brave Settings > Brave Firewall + VPN and select change location and then connect. You should not continue to receive this error but I wanted you to have the information just in case.
