Very Disappointed with Brave and It's Support

@LadyFitzgerald,
I understand your frustration. Please try to understand that my tone is not an angry one, but is rather exhausted – I apologize if I come off prickly, but there are some things that need to be clarified.

There is no “blaming” here.
Using the word “blame” implies that someone (in this case, Brave) has done something wrong and instead of taking responsibility, they attempt to “blame” or “shift” the cause of the issue elsewhere. That is not what’s happening.

The question was/is: “Why are these sites getting blocked and/or flagged as malware?”

The answer is, “Because the Muon version of Brave lacks security updates. The Malware list Muon is referencing also hasn’t been updated in some time due to the fact that Muon is no longer being officially supported.”

You (and all other users encountering this) are using old, unsupported software that references old, outdated databases – a decision nobody forced you to make – because Brave Core (stable, safe, secure, isn’t throwing false Malware warnings), in your words, doesn’t launch “fast enough” for you.

There is a message on the upgrade notification exclaiming that Muon is no longer supported. It was mentioned on our blog that Muon would be depreciated – users were even informed when Community categories were being depreciated in order to stay organized and separate Muon bug reports and support requests from the ones for Brave core.

Anyone still using Muon is more than welcome to do so – at their own risk.

Threads get closed on this forum – for many reasons – to avoid exactly what just happened. We don’t want the same 4 issues or feature requests constantly being surfaced on the site. In addition, when threads are closed, there’s almost always a 1)Master thread” created which users making duplicate posts are redirected to (consolidates reports) or 2) An issue logged in some official capacity – meaning that the team is already aware that that the problem exists and will address it as time allows.

What good does it do to have every single post on “latest topics” contain hateful, rude, destructive rhetoric about how the “bottom toolbar” on Android has “ruined-[users]-lives-and-now-they-have-to-uninstall-because-Brave-is-unusable-idiot-developers”?

Topics are closed when they are duplicates, the requester refuses to provide requested information, an issue is solved, or someone has violated the policy guidelines – not to “silence” users.

Yes, seriously.

Let’s say someone you knew came to you and said they were having issues running the newest version of Adobe Photoshop. At some point during the discussion, they say to you,

“Yeah I don’t see that option in settings […] – I’m running Windows '98”

:point_up: Should you and your friend put Adobe on blast because their product doesn’t work on legacy software that they no longer support? Is it on Adobe to ensure that their software works on modern OS and for the 28 people in the world still using Windows 98? Or does that seem a little silly?

Again, nobody was blown off.
The main thread where most users were reporting the false malware warning is 35 posts long – 10 of which were me personally responding. But because the “solution” to this is “you’re using unsupported software, you should upgrade to stay safe and secure while browsing”, somehow this means we’re "blowing [users] off?

Every single person working for Brave works very long, hard hours and should any individual team member at random be held under a microscope, it would reveal the massive workload they’re buried under.

Taking dev time away from this workload to break off and make some (potentially) complicated security updates to an outdated version of the browser that we no longer support (and haven’t – for months) isn’t exactly an easy sell nor is it an efficient use of time.

I truly cannot stress this enough:

Brave has not, does not, and will not ever block, censor, or redirect users from viewing any content on any website for any reason other than to protect your privacy or safety.

Political (or otherwise) preferences or leanings have absolutely no baring whatsoever on what content you can view while browsing. Nor will we ever be aware of what sites you’re browsing – remember, Brave does not collect or have access to your data.

This particular question around censorship has come up several times. I’ve answered it succinctly here:
https://community.brave.com/t/censorship-and-brave/33146/2?u=mattches

I cannot control what you do or think moving forward but please take a moment to consider the points I’ve highlighted here.
Thank you.

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