Uphold stuck processing verification

I have registered with Uphold but my account seems stuck on “Processing your ID document. Thanks for your patience while we review your information. We will contact you shortly when the process is completed.”. There is no contact at all. Has been going on for a week now. Nothing seems to be happening. I filed a ticket with them but it is still open like the day I filed it: " 1111163 [Account stuck] / 2 days ago status: Open"

Please get in touch with Uphold support team directly regarding your account verification.