Verification process now lasts 5 months

Hello, I have tried to verify my uphold wallet now the third time. The first time was like 5 months ago and there is no message or anything about it. there is just the button with the information “your ID-document is under review”. Does anyone have the same problem? is this normal? is there any other possibility to contact them than just open another support request noone answers?

Thanky you for your help

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